Iowa Hawk Shop — Local services in Iowa City

That my bad experience in a story whit the team Iowa Hawk Shop,

I made a purchase on July 9th, 2023, from the University of Iowa Hawk Shop website, order number 22530000059557. Unfortunately, my experience has been far from satisfactory. Out of the 8 products I ordered, one crucial item, a diploma frame for the School of Law priced at $233.24, did not arrive. Despite numerous attempts to resolve the issue, including calls and emails to both the Hawk Shop and USPS, the problem remains unresolved. Each time I contacted the Hawk Shop, I was met with apologies and assurances that my refund would be processed promptly. However, despite receiving email confirmations of the refund receipts on July 18th, August 11th, November 2nd, December 6th on 2023 and January 24th 2024, the refund never materialized.

The lack of accountability and failure to provide a resolution is deeply disappointing. It's disheartening to see a lack of follow-through and customer service from a university-affiliated shop. I urge others to reconsider shopping at the University of Iowa Hawk Shop until they demonstrate a commitment to resolving customer issues promptly and effectively.

Hopefully, since it will be a year ago, I am waiting...

Ordered books on 8/7 after confirming with the store that they could be delivered before the start of the semester. Two weeks later I called to followup on where they were, the order had been received but never processed. on 8/20 they said they had shipped them via UPS. On 8/25, after the start of the semester, I called to see where the books were. I was told it showed as shipped in their system but there was no tracking number and they didn't actually know where the books were.

I took all of the required precautions to ensure that I would have the books in time for classes to begin and two days in to the semester I am unprepared to do assignments because I trusted the University of Iowa to send me the materials I needed.

I will go back to using Amazon next semester because I never...

My son purchased a laptop in December of 2020 for $1,000. They didn't have any in stock so they showed us a demo unit. He needed a computer quickly so we decided to buy it. We were not informed that a demo unit does not come with a 1 year warranty but the remainder of the warranty from when the store put it on demo. The computer failed in less than 6 months and we brought it in to be serviced. It just so happens the computer's warranty ended in March of 2021 so they said their is nothing they will do without charging me more money. I will not spend another dime at that place. You shouldn't sell expensive electronic items if you are not going to provide a standard warranty of a year for it. Stand behind your products! Stay away from buying electronics at the Iowa...