Ace Hardware of Jackson — Local services in Jackson

Excellent service and wide variety of products to help you with your project. The sales person listened to what I was wanting to do and jumped right in helping me find something that would work as I was trying to install a new but used wick in a Kerosene heater. They install easy new but are really hard to keep the pins in place after they've been soaked with kerosene and used for a cpl days. I was looking for anything I could use as a retainer to hold the pins in place after I lined them up. We try different retainers but nothing that was quite the same diameter but ended up found a wing nut that would start and hold tight. Thanks for the assistance in a diy project to get me back together as I had bought the last known wick in the Jackson area for this heater a few days earlier when the Kerosene I bought apparently had water in it and soaked in...

It is disappointing when a store won't stand behind its service or honor a sale. This store rescreened 17 screens for us and did wonderfully on 12. 3 are way out of square and 2 were assembled incorrectly. They didn't offer to correct the issues and refused to refund my money. I received nothing but argument and blame switching back to me. They could not fathom that the screens were perfectly square before they worked them. Complete denial. We spent close to $1000, but they wouldn't correct $100 to show they respected me as a customer. Corporate refused to assist me since each store is independently run. Doesn't say much...

I had an altercation with a salesperson on Sunday June 2nd 2024 . Man was extremely rude and angry about me picking up some metal in the parking lot and placing it in the wrong dumpster . Reported this to the manager on June 3rd and was asked to accept an apology that was as rude and condescending as the incident that occurred. Asked the manager to have owner call me and no response. I’m a business owner myself and have been in customer service for 25 yrs . No way should this have happened and the employee still have a job . I’m in the process of contacting corporate and we will see...