Cowboy Maloney's Home Store — Local services in Jackson

I have been a customer for the past 15 years and my last purchase was a 55" Samsung 3D LED from them in 2010 and the sales person offered me 3 an extended warranty. I specifically asked the sales person if the extended warranty start after the 1st year or will include the 1st year. he told me and my wife that the 3 years warranty will start after the 1st year manufacture warranty. he then continued to say that I actually will be covered for 4 years. last month i got a call from the warranty people asking me if i want to purchase extra warranty because my extended warranty will expire that same day. i told them i have a total of 4 years according the sales person, she said no sir it is not, it starts from the day you purchased it. I called Samsung and they told me that extended warranty usually kicks in after the manufacture warranty and i should go back to the store and ask them about it. i went to the store on I-55 in Jackson, MS and spoke to the same sales person and asked him about the extended warranty. he said lets pull the record which he did and he said yeah it expired. I then told him you told me to my face that i have a total of 4 years! he said no i did not tell you that. I realized it is my word against his but why would they lie to make a sale instead of being honest about it. I asked him what EXTENDED WARRANTY means? it means to prolong your existing warranty. I emailed the main office but have yet to hear back from them nor will I ever do. It is not a good company to deal with................ I would never buy anything from them no matter how cheap they are, it is a matter of principals.... If you purchase extended warranty from them it is nothing but scam and do NOT buy it. Ask them to put it on writing for you if you are going to purchase from...

Cowboy Maloney sells top quality merchandise at bargain basement prices. Their sales staff knows the products they are selling and can speak about them intelligently and knowledgeably. They answer all your questions and help you make an informed decision about your purchase. When you phone, you get connected almost immediately to a human being who helps you right away. What a pleasure! My salesperson was JD who is also the manager at the Cowboy Maloney I 55 North store.JD didn't try to sell me a product I didn't want. He listened carefully to me. He paid close attention to what I said and he treated me with courtesy and respect. He didn't try to convince me to abandon the features I wanted for a machine I wouldn't want. No hard sell. The information JD provided was transparent and clear and understandable. JD does a truly extraordinary job. What a delight! The shopping experience at Cowboy Maloney reminds me nostalgically of what shopping used to be but is no longer everywhere else. Cowboy Maloney still has the values and ethics of the way business owners used to do business. Cowboy Maloney provides dependable service and superior merchandise to all of its customers. I don't know why anyone would want to shop...

I went into home depot on Labor Day hoping to buy a new refridgerator on sale, but the only help I got was from an employee I had to find first and then only got pointed towards isle #so and so. Then, I was on my own. Nobody helped to explain the different models or what size I would need. When I checked out the smaller purchase I made, I asked if they had financing for the fridge I wanted. The only option was to open a home depot credit card, spend over 300, get 50 off and it would be interest free for 6 months. Meh....so I stopped by cowboy Maloney on my way home. Surprisingly, they were not busy at all and Dementrius greeted me outside! He was very helpful and friendly. When I had to leave to go home to measure the space I had for a new fridge, he didn't pressure me to make my purchase right then. And when I returned about 15mins before closing, he didn't act irritated or rushed. They had tower loan 24 or 36 month interest free financing that didn't cost a dollar extra. The next day and the next, Demetrius called me to follow up about picking ut up from the warehouse and any questions I had about installation and set up. Cowboy- you have a true gem of an employee....Demetrius deserves 100 stars for this...