Mayo Clinic Primary Care — Local services in Jacksonville

Mayo clinic is seemly high tech and has abundant medical resources. The doctors at this location are hit or miss (Dr. Monnier, my former PCP, is a good guy).

The clinic's phone and office NPs are not so great. I called in one time to request an urgent prescription refill (spoke with an NP). She advised she would check with the doctor and get back to me (this was not a refill for acne medication or a painkiller. It was for an asthma inhaler, which Mayo had filled in the past). After never receiving a call back (I ended up going to a Carespot) I started getting calls from my pharmacy three days later telling me the script was filled.

Now, this was not a case were the NP didn't want to fill the script and asked me to go to the ER- she just acted like I was inconveniencing her and apparently this was not a high priority for them.

The other item I have an issue with is Mayo's tendency, in general, to order MANY (this happened to me several times) expensive tests for the most minute of issues. Most of the time I would decline, but I did go in to see a specialist and have several tests done to confirm whether I had asthma or not. Several thousand dollars later (Mayo's billing is ridiculous. They are the "best" and they charge you accordingly) I had a two minute visit with a specialist advising me that I had a sodium deficiency and needed to eat more salt. How much more salt? The doctor didn't know. Not that your sodium intake is a big deal or anything. I was just told to eat more. When? Just more. What kind? More. Very disappointing.

Finally, if you have a billing issue or insurance doesn't cover something they are supposed to, expect to pay the bill. Mayo will not help you with those kinds of issues. I spend months fighting one of those tests with my insurance and Mayo's response after they advised that single test was covered, and it turns out it was not, was "Oops. Now pay up or off to collections you go."

Mayo did provide me with one accommodation, in that I could make a small monthly payment while dealing with my insurance and they advised I would not be turned over to collections. After six months of fighting with my insurance, I gave up. I had made this monthly payment to Mayo EVERY month. I called Mayo to see if maybe they could give me a price break on the bill. The CSR or whatever they are called, who was perhaps one of the most unpleasant individuals I have ever spoken to, advised that not only would they not do anything about the bill, but that they had just turned my account over to collections.

I paid the bill with collections off immediately and have learned a ten thousand dollar lesson- don't go to Mayo clinic unless you are dying from some rare form of cancer. I was actually warned by several others about these issues before becoming one of their patients and I didn't listen "because it's MAYO". I was wrong- Don't...

The nurse practitioners at this office are truly terrible and should not be in the health care industry. I was given a prescription for an MRI here. I shopped around for an MRI facility to use (other than Mayo) because I have found in the past that I can save hundreds of dollars on medical tests by not using Mayo. I found that I can have the same test done at Baptist for half the price. I phoned my insurance company and they told me that it really didn't matter where I had the test as far as they were concerned: both Mayo and Baptist were in-network providers under my plan.

I phoned Baptist and explained to them that I wanted to have an MRI done there, but that my doctor was a Mayo doctor. They told me that it wasn't a problem and that all I needed to do was get an "authorization"... specifically a "change location authorization" from Mayo. They explained that once they had that, we could proceed with scheduling the test.

I then phoned the nurse practitioner at Mayo to tell them what Baptist needed. She seemed very bothered by my call and told me to call "medical billing" to get it. This didn't make any sense, but I did. Mayo Medical Billing told me that the nurse was wrong and that she should be able to provide me with the "authorization." Naturally, I phoned the nurse back to tell her and she said the medical billing department wasn't telling the truth and that there was nothing she could do to help me.

I have never experienced anything quite like this from a medical facility and I have worked with a lot of them over many years. Needless to say, I will be looking for another doctor very soon so that I do not have to deal with this Gateway Primary Care office ever again.

I wanted to update this review to state that an office manager at Mayo Primary Care did contact me (after several weeks of back and forth) and confirmed that they could not help me. She explained that Mayo will only cooperate with patients and their insurance if they use Mayo testing facilities. It is their policy. I have learned that this policy is exclusive to Mayo and other hospitals and doctors offices in the region will provide authorizations to other testing facilities to help their patients receive care. I am currently in the process of switching my healthcare...

Horrible. I had chronic pain for 3yrs and my primary doctor, after seeing multiple specialists, told me I should try Mayo. Firstly, they treat you horribly if you refer yourself. No idea why my primary did not refer me, he stated I could easily get in by myself. I guess you get labeled as attention seeking or drug seeking when you refer yourself. My primary also stated I would get a team of doctors who would perform tests, talk to each other, and be able to deliver a diagnosis better than local doctors that might take years to diagnose. But instead none of my Mayo Drs talked to each other. And I always had to make a whole trip back for every appointment, it was expensive. They did a tilt table test on me and the doctor said I had mild POTS. I asked him what that was and whether it was causing my pain. He said probably not and to just keep hydrated. I was like, ok..so what about my pain (the reason I'm here)? They were like "well we can give you something to help you sleep but we don't know what's going on, come back if you want." They acted like they didn't believe I was in pain. They did not explain POTS at all, said it wasn't a big deal and I could learn more Googling (what's the point of seeing these supposedly good doctors?). They had NO interest in helping me. Worst experience in a medical setting ever....