Englert's Home Comfort Center — Local services in Jasper

Loved the Loogootee store! However, the Jasper store does not have well mannered or considerate customer service or sales associates. We were told when we purchased our lift chair & couch that they would have a one year warranty. Now we are being told that they were both sold as is(even though the lift chair is being repaired at their cost & it has been under a year since the purchase date). They have had our lift chair far longer than the 2-3 weeks they said it would take to fix it and that doesn't include the month it took them upon my calling to actually come get it. (Only when I called again did they put us in their schedule to come look at it, not pick it up for repair) Having an issue with the couch purchased is a whole new issue! If & when the Loogootee store opens up again, they will continue to have my business as their manager & his son have always been very polite to myself & my family. I had purchased several pieces of furniture through the...

My refrigerator died, and someone from Englert’s came out to fix it. I ordered a new refrigerator, but due to the pandemic I had to wait almost a year and a half to get one. My old refrigerator hopped along until the new one came in. (I now have it in my garage as a spare, and it’s still going strong!) Once I DID get the new fridge, the compressor failed within a week (while I was on vacation). Starla was great to work with. She even came to my home, when my refrigerator went out, to check on the status of it and make sure there was no water leaking on to my hardwood floors. They promptly replaced it with a new one, and I was reimbursed for the food I lost. The guys that did all the removals and installations couldn’t...

Dishwasher extended warranty was not as expected and not represented as “limited liability” insurance. Lack of cooperation with warranty co. and excessive trip and diagnosis charge significantly at up too much of the percentage of liability limits. No coverage for labor for replacement of unit. Buyer beware of the Extended Warranty being offered and sold without total explanation. I think this situation will terminate the possibility of any further business with the...