Farmers Home Furniture | Jasper, TN — Local services in Jasper

Great at first, couldn't say enough great things about the people at Farmers. I referred several people to them. A major issue came up with our last purchase from them. (A warranty was purchased!) The first call about it,(the first week after delivery), resulted in a shoulder shrug and a don't know what to tell you..The second call,(in Feb.), resulted in my chair going in for repair. There were two very bad problems with the chair and by the time they finally agreed to fix it.(The chair was purchased in Dec. 2017). There was a big misunderstanding that took place which was handled in the most unprofessional manner I have ever seen. It was handled so badly it left wondering if I was dealing with a grown adult business owner, or a teenager. Regardless, I sincerely apologized for the misunderstanding. Due to this I really didn't want to do any more business with them, but my husband decided he wanted to give them another chance. Now, we have not missed one payment, nor have we ever been late on a payment since my husband started doing business with them a little over two years ago.Nor have we bad mouthed them. So today my husband called to inquire about making another purchase from them only to be told because he was a dissatisfied customer they were not allowed to sell to him any longer. Moral of the story, buy the furniture, buy the warranty, be a loyal customer, send them more customers, pay your bill on time, you be the professional when or if a problem arises only to be told nine months later you are no longer welcomed to purchase from them again. Headquarters will be contacted regarding...

Maggie Is absolutely amazing! I tell everyone how great she is to work with and always so helpful and our furniture is beautiful. Maggie and Billy just delivered a bedroom suit and recliner for us and we couldn’t have been any happier ! They both were great. They stayed in touch with us throughout the day and made sure our delivery was here on the date they said even with their truck being in the shop and weather being awful. It’s nice having friendly faces and reliable people. I have bought most of my furniture from them (sectional couch, recliner, master bedroom suit, bedroom suit for sisters room as well) and I am very pleased it’s all very sturdy and beautiful. Ever since Maggie took over as manager it has been the best experience. I can’t thank her and Billy enough for everything. With them it’s more than being just a customer they truly care and will help anyone they...

Very unprofessional to point I decided to get out of my contract immediately. I was told over the phone Tuesday evening I could pick up my recliner yesterday at 2:30 & there would be guys there to help my dad load. My dad even called them and asked them to have it taken apart by time we got there it wasn’t either. There was a male employee (name tag said name which was on entrance door as branch owner) there in dressy clothes and have you know he didn’t bother offering to help. They also charged for credit life which I didn’t want. Also in order to get financing I was gonna have to buy things I didn’t need. Financing charges were gonna be $100. That’s insane. From now on I’ll shop elsewhere such as Comfort Gallery in Kimball which is less than 10 miles away & the owner there does help his customers because he’s glad to have...