Verizon — Local services in Jasper

Absolutely without question the best cell phone shopping experience EVER! In the past, my wife and I had rather get a root canal that visit a cell phone store. In the past, we have encountered purple haired nose-ring youth would had terrible communication or basic customer service skills. The Verizon Store in Jasper is above and beyond! Our Sales Assoc. (Mr. Taylor Nolan) was truly outstanding in all regards. Polite, professional, well groomed, and technically competent. He was humble enough to ask for assistance if he wasn't 100% sure about a process, rather than BS his way through it. He explained everything to us with patience and with great detail. It is nice to see Jasper GA now has a Verizon Store and a Sales Team worth visiting. Highly recommend this team. 21 Gun Salute,...

One of the worst Verizon (authorized retailer) experiences I’ve had. I walked in simply asking for a SIM card and was immediately met with a rude and dismissive attitude. The employee abruptly said they didn’t have any in the entire store. When I asked how I could get one, she just shrugged and said, “Yeah, I don’t know.”

No effort to help, no alternative suggestions, just complete disinterest. It felt like I was bothering them just by walking in. If this is the level of service Verizon allows from their authorized retailers, it's incredibly disappointing.

Save yourself the frustration—find a corporate store or order online if you can. This location is clearly not interested in helping customers.

Thank you so...

Caleb is THE Man! I’m terrrrrrrible at stuff like this. Caleb took control. Caleb’s service, attention to detail, kindness and understanding are highly appreciated. Caleb should teach a course on Customer Service AND Product Knowledge. He made sure I had the best product and even did a little finaglin to get me the best deal. Very happy. Thank you Caleb. Caleb...