Illinois Department of Human Services — Local services in Jefferson Township

I have been going back and forth with these people for MONTHS to try and resolve my moms spenddown. I've spoken with Mr. Caro, Mr. Alvarado & Ms. Abdullah, none of whom give me the same information.

Ms. Abdullah was hostile on the phone from the moment I stated that I was a representative for my mother. Like I said, I've been going back and forth for months on my moms insurance & she had the nerve to say that she saw no record of me being a rep. Are they deleting records of conversations and documents?? Why bother calling me back if you're not going to do anything.. I'm the one that left the voicemail. Incompetent much?

My mom has not had her meds in a couple of months and it's literally all due to the incompetence of this office. When I spoke to the spenddown office, they stated they've received so many complaints about this office that they've lost track. Do they not realize what can happen if someone doesn't take their prescribed medications? They're...

I transferred public aid offices from the south to the north side after moving and when I say this has been the worst experience and I feel the workers are racially motivated. I waited 2.5 hours to be seen b/c the lady never put me in the system for what I originally came for. I was given so much attitude for asking questions I wish I was still at the office on 80 cottage best in the city...

I've had the best experience with this public aid office I've ever had with any public aid office very nice responsive call me back immediately very helpful ask me questions easy to answer love this public and yes I am black never gave me any problems even tried to help me get cash assistance since I moved on the North side from the Southside 80th and cottage Grove was my worst...