Lone Star Disposal, LP — Local services in Jersey Village

Ruben Munoz is a terrible customer help in this company. He promised to deliver the dumpster on Monday if he gets the payment information by Friday before 4pm, I sent everything and he responded all my emails and calls before he gets the payment after he gets my payment no ANSWER VIA PHONE OR EMAILS, WE CHECK AGAIN THIS MORNING THE DISPATCHER RE-SURE US THAT THEY WILL DELIVER TODAY, 7PM AND NO DUMPSTER, NO ANSWER, NO EMAILS AND NO ONE TO RESPOND FOR THIS IRRESPONSIBLE ACTIONS! My bank account was withdrew without them deliver the dumpster, Our people has to leave the trash on the floor and if dumpster is deliver they will have to double work. ALL BECAUSE OF THEIR POOR CUSTOMER SERVICE SKILLS, PLEASE GO SOMEWHERE ELSE IF YOU NEED RESPONSIBLE SERVICE FOR YOUR BUSINESS or personal use and...

$171!?!? ONE HUNDRED AND SEVENTY ONE DOLLARS?!?!? I came to dump an old fence not nuclear waste!! How in the world is that worth ONE HUNDRED AND SEVENTY ONE DOLLARS?!? Furthermore they directed me to a side site where I was expected to lift my load into dumpsters. I refused. I drove up the hill. A lady came and yelled at me and I told her I wasn’t paying ONE HUNDRED AND SEVENTY ONE DOLLARS to lift my old fence into a dumpster. I could have done that behind the neighborhood grocery but I thought I would do the right thing. She then starting picking on me that I didn’t have the right shoes or something. I had my hard hat and vest on so I just...

Absolutely unacceptable service!!!. We scheluded a pickup and provided everything needed; gate cards for access and even a phone number in case of any issues. Yet TWICE, the team showed up and still failed to do their job. No call, no attempt to resolve the situation, jut a wasted trip and wasted time. This level of incompetence is beyond frustrating. If they can't handle a simple pickup despite having all the neccesary information, how can costumers rely on them?. We expect this to be address...