Perfume Warehouse — Local services in Jersey Village

I recently started coming to this location a couple of months back since they had my Calvin Klein perfume at a very reasonable price ($25) instead of other places where it can range from $50 to $75. The perfume is great, so are the prices- but that's not the problem. I went on the 17th of July and purchased one bottle that came out to $27. I was happy with my purchase, received my receipt and headed back out. The next day I was scrolling on my Bank of America app and noticed an additional transaction for another $27 from the Perfume Warehouse. I called my bank to let them know that the place had charged my twice, but since the second transaction is pending(still pending as of Wednesday, July 23rd) I would have to go back to the store to speak with them instead. I was fine with that and came back to the store on the 22nd and was asked to provide the receipt and that they would let their owner know. I waited about half an hour for the owner to show or provide some response but the girls at the counter said he was busy, and not in store. This would have been helpful to know before waiting for so long. They claimed that the store or the owner would call on an update- there has been no such update and the charge is still pending. Since I have received no response- I have resorted to posting here in hopes that the store will make a response.

Update: two hours after this review, the store reached out and finally called me. I was asked to come back to the store to receive a cash refund for the second transaction. Perfumes are good, but I will be sure to pay in cash...

BEWARE!!!!!

This establishment is a complete fraud. I went to make a wholesale purchase, cashier rang me up and I paid with my debit card - went thru all the prompts and got the approved confirmation. The cashier kicked his feet and accidentally unplugged the terminal, so receipt didn’t print. He tried to recall the receipt but wasn’t finding it. I checked my bank account and saw the payment posted, I asked if getting confirmation or transaction ID from my bank would help and he said yes. Manager comes out and this point while I’m trying to connect with my bank, and wants me to run my card again, cause “you could always just have your bank cancel a transaction”. My bank rep on the phone said canceling transaction was not possible as it immediately posted, but she provided terminal #, transaction ID, so they could locate the charge. Manager said he couldn’t do that, and would get the owner on the phone. The owner was right off the bat rude, kept pushing to run my card again, and for me to give her my number and she would promise to call me back if she could confirm they charged me twice. I said I didn’t feel Comfortable with that, I’m on the loosing end of that deal. She proceeds to call me dishonest and “what kind of person am I”? Excuse me?!!! I’m basically being asked to either be charged twice or walk out the door with no items AND without the money they’d already taken, but I’m being called dishonest?

I’ve disputed with my bank and filed a police report. Robbed in broad daylight with...

Worst service I have ever had with this company Perfume Warehouse / Aura Fragrance dont buy their stuff online. I ordered a cologne from them and was expecting it last Friday, I live in Houston btw and the warehouse is in Houston they had my package shipped to California so i called them about it just for a woman with a attitude to help me then act like the phone cut off I called again and she can finally hear again and tells me this time she couldn’t help me. I already called USPS they wont give any information to me. I dont think i will be buying from this place or ordering anything from their website I live not far at all so i dont see any issues on why my package was shipped...