The Bellagio Apartments in Jersey Village — Local services in Jersey Village

I realize this review is quite long, and must be sent in sections, however, I find it necessary to provide an understanding as to my position on the matter.

Prior to making my decision to move into the Bellagio’s, I looked over the reviews. Often, I do not like to base my sole decision on reviews; they can be subjective, or written by a disgruntled customer, however, in this case, reviews were extremely important to me, and that I was relocating from California to Texas. With that being said, Bellagio Apartments had many good reviews that in my opinion outweighed the negative reviews.

Laura was my initial point of contact. She appeared to be very helpful over the phone. With reservation, I applied online; I applied for a apartment, as said, in the apartment industry, “sight unseen”. I proceeded with the process in anticipation for my arrival in Houston, Texas. Although I had completed the process, I still have add some apprehension, again, particularly, in that I have not seen that apartment. But what eased my tension was there was a virtual tour that was conducted by Ms. Kay. After reviewing the virtual tour, and on several different occasions, speaking with Ms. Kay and Laura, some of my tensions or apprehension were settled. I could see my way after that visual tour and speaking over and over and over again to the staff.

Once I arrived and settled in, I noticed the large amount of dog hair in my carpet. Thinking this could not be possible, I continue to vacuum over and over and over again realizing the carpet was full of dog hair, and thinking there was no way all the dog hair could not be noticed. My first thought was the carpet had not been cleaned or vacuumed, even more, what manager will allow such distain action. I brought the matter to Laura’s attention. I remember, when I made her aware of all the dog hair she made me feel like I had done something wrong by bringing the dog hair matter to her attention, I also felt like her implied energy was that I was supposed to just deal with it. Why is the aforementioned important, it took 2 1/2 months for the carpet to be replaced. You would think Laura wrote would have been eager to make the process as easy as possible; particularly in that my rent was over $1500 for a one beer brown. The carpet should not have been full of dog hair. This tells me Laura did not check my apartment thoroughly before I moved in. I challenged Laura about and asked how all the dog hair could have been missed. After questioning her is when I saw a change in how she treated me; the dishonesty could be heard in her voice. After pressing the issue she finally understood that she needed to replace my carpet. Trying to get the carpet replaced was a nightmare. Apparently, the contractor contacted Laura to inform her I had inquired about whether or not I needed to waive my right, shortly after our communication, Laura sent an email stating” I found out you do not have to waive you right to hold the contractor accountable”. I couldn’t believe she lied over and over again and held me hostage requiring I sign the waiver. Now that I think about it, her staff, Ms. Kay and Marilyn had to feel awkward about the entire situation. They done everything they could do to make me feel at ease, however, I felt as Laura was trying to bully me into signing a waiver that she knew wasn’t required and lied about. 'Laura's response to me, exemplified she's done this before and got away with it. Her customer service skills are horrible. Given all I was forced to endure, I requested compensation.

Due to my inconvenience with regards to interrupting my work schedule, having to move my furniture and home items around, the imposing upon my space, living with dog hair in my carpet, leading not being able to get a good night's rest, coupled with tracking hair on my socks and in my Mercedes, I asked for some type of compensation. It seems like Laura would have offered! Had I not been forced to live with dog hair, I would not have been in the position of asking for compensation. I...

I am a new resident (of less than a month), so I may amend this in the future. I'm writing this because I'm bored, the power is out, and I can't sleep without power to my sleep apnea machine. My hope is to point out some pros and cons that you won't see or notice on the website.

The PROS... P1. Attached garages, and the garage is huge. You can easily fit your car and some stuff in there.

P2. Modern appliances, with the exception of the washer, dryer, and HVAC system.

P3. The application and move-in process is standard and painless.

P4. The staff is friendly and accessible. The phones are answered on site and aren't diverted to a call center. I also get the impression that the staff makes a dedicated effort to provide a free living experience.

P5. Ceiling fans in the living room and the bedroom.

P6. There are plenty of power outlets. An outlet on the patio for a fan would have been nice, but there are otherwise plenty of ports where you need them.

P7. Location. This is subjective to me, but the location is close to my office, and there aren't major traffic congestions coming to/from the apartment complex.

P8. Amazon locker on site. This is a pro and a con. I miss having stuff delivered to my door, but it is nice not hearing delivery trucks backing up and idling around the complex all of the time.

P9. So far, none of the neighbors have intentionally loud diesel trucks, cars, or motorcycles blasting through the complex.

P10. Also, so far, none of the neighbors pretend to be the complex DJ by driving around playing ridiculously loud and bad music for everyone to hear.

P11. Large, garden style bathtub/shower.

P12. There are ducks.

P13. Rent. It is reasonable.

P14. I don't think all of the units are like this, but my unit is designed in such a way to where there is noone living above or below me, so there are no worries about vertical noise.

The CONS... C1. My sample size is small, but in just under a month, we are two for two in thunderstorms causing the power to go out.

C2. My toilet was too small. Round toilet bowls should be illegal. If you have an external tool on the front of your person, then this toilet is not designed for you. I had to get the toilet replaced.

C3. The washer/dryer set is old. I didn't check the serial numbers, but if I had to guess, they are the same set as when the complex was built 20 years ago. I had to replace the set and store the old set in my garage.

C4. Similar to the washer/dryer situation, the HVAC system appears to be the same as original construction. The evaporator coil looks beat up, which means that at some point, someone tried to clean it and destroyed the integrity of the coil teeth in the process. On the bright side, there is a C-wire available for smart thermostat installation.

C5. The HVAC design is poor, with the bedroom, kitchen, dining room, and bathroom running 4-5 degrees warmer than the living room. Unfortunately, this is very common in apartments; I've only lived in one apartment where the air flow was equally adequate to all rooms.

C6. If you have east or west facing windows, then you will need blackout curtains for your AC to stand a fighting chance.

C7. The modeled floor plans lack dimensions, which makes it difficult to plan for layout/furniture design prior to move-in. The drawings scale the bed, couch, and chairs smaller than normal to make the areas appear larger; I don't think this is intentional, it's just not an accurate representation. The drawings also indicate hardwood floors where there is actually carpet. This is typical of the software used to model apartment complex units.

Overall, this seems like a good...

I lived at Bellagio for almost four years. The pros are its a nice, small, community which they maintain very nice. They do have small monthly events for the residents which is also nice. Maintenance although a bit cranky as others have stated is very helpful and quick to make repairs. The residents are long time residents and are typically friendly.

The cons outweighed the pros and that is why I moved. The apartments are small and shaped awkwardly. Old AC vents resulted in very high electric bills, quite often in the summer my AC would blow hotter air or would stop. The fixture on the light in the garage fell on my windshield which resulted in out of pocket repairs. I was told by management it was not their fault, even though it was a malfunction on the property's part. I transferred twice between the time I stayed there and all three apartments I lived in had worn down carpet that I had to notate on the Inventory sheets. PLEASE NOTATE ANY SMALL THING YOU FIND! It will save you later!! The washer and dryers are old as well. Appliances are hit or miss as I had black in the first two and stainless steel in the last one. The walls are thin as I could here my downstairs neighbors children and was even woken up one night by major fighting of the neighbors next to me upstairs. I had a bad ant problem that I ended up stopped calling about as they could not get the ants to stop coming in through the window in the kitchen. I was told due to where my apartment was located I would have this issue.

What upsets me the most is the $900 fee I have to pay upon moving out:

PET OWNERS: your pet deposit doesn't cover anything. It is just a fee you pay to have a pet. You will be charged a "pet treatment" fee upon moving out regardless of the pet deposit you pay. Also please be very mindful on filling out your Inventory Sheet upon moving in as these are older apartments and they try to get you to pay for "normal use" maintenance work when you move out.

Do Not and I repeat DO NOT mount any TVs on the wall as you will be charged an absorbent amount for the holes. Do not use anchors when mounting curtains or pictures. I was charged $600 for holes due to hanging up pictures and curtains. I was told that the holes were not due to normal use even though I had professional handymen come in and hang my curtains and wall decor.

Oh and not to forget during the summer/hurricane season: the lights will randomly go out (which I hated because they typically went out in the afternoon when I was getting ready to go to my second job!) Last season it took over a week for the back half of the apartments to have their power restored. I will say management did a great job of keeping the residents informed and offered to clean out their refrigerators while they were gone. Hard rains will also result in no power.

I miss Kay and Mariah so much. They left the company to pursue other opportunities and their presence was definitely missed.

Would I rent again from Francis, no. You will be charged to "enjoy"...