Courtney's Candles & Creations — Local services in Joplin

I purchased 3 Warmies from this shop and two had bugs mixed with flaxseed shell all over them (bugs eating the flaxseed). Flaxseed should not be outside of animals and all over the fur . Upon arrival in the mail and me seeing the bugs crawling I immediately took them to Walmart for return (verified there were bugs on them). Walmart refunded me for two of them since they were order from Courtneys through them (3rd party?)). The third one I ordered directly when Frank called to tell me he only had one pink unicorn and would I take a white one. I agreed and ordered an additional puppy. The puppy and the unicorn came in glad Ziploc bags with bugs. Frank's wife was so rude to me (argumentive) insisting there was no bugs on them and it was just flaxseed when I called for refund and shipping cost. 1. Even if it was just flaxseed it should not be outside of the stuffed animals and all over their fur (child's toy). THERE IS A REASON THE FLAXSEED SHELLS WERE ALL OVER IT-BUGS WERE EATING IT! 2. Whatever happened to the customer is right? I have re-purchased all three animals, two through Amazon thanks to my daughter-in-law and the other through a local Hallmark shop. No bugsb no flaxseed all over them. I would never do business with this company again. I paid $21 dollars for the puppy and it cost $17 dollars to ship the two back. These were presents for my three granddaughters for Christmas 2018. I'm glad I was able to find them through...

• BUYER BEWARE!! * I ordered the Snoopy Warmie from Courtney’s Candles & Creations for my grandson’s Christmas gift. Order was placed on December 14 & my invoice stated that the item would arrive on December 23rd. On December 27th I emailed the company since the item had not yet arrived. I received a reply from Frank Bellis that my order had been cancelled on December 15 without my knowledge. He also stated that I could reorder the item & I informed him that it was now “OUT OF STOCK”, he argued that it showed in stock (it was clearly listed as out of stock). I DID NOT cancel this order and I NEVER received a notification of cancellation, therefore my grandson went without a Christmas gift due to an error by Frank Bellis from Courtney’s Candles & Creations. I would consider this UNETHICAL PRACTICE because had they informed me upon cancellation, I would have had time to order from a different website. I WOULD NOT TRUST THIS BUSINESS WITH ANY ORDER, especially if you are expecting it as a gift by a specific date. THEY ADVERTISE ITEMS THAT ARE OUT OF STOCK (FALSE ADVERTISING). I WILL NEVER AGAIN ORDER FROM THIS BUSINESS 😡 AND I WOULD ALSO ADVISE EVERYONE ELSE NOT TO ORDER FROM THIS...

Whenever I order from here I ALWAYS make sure that my order is over the $49 min so I don’t have to pay for shipping. On my latest order there was an item that was out of stock which would’ve brought me below the $49 but there’s 2 things wrong with this. They called and left me a voicemail advising me the item was out of stock and offered me something else and to call back however they had already billed out the one item they did have in stock AND charged me the $5 shipping. When I called back I specifically indicated that I did not wanna pay for the shipping so I ended up choosing a different candle to avoid the shipping charge to later find out they still charged me shipping. I sent an email to Courtney’s Candles regarding the charge and to date I still have not been refunded the five dollar. As a business owner if you’re advertising that you have something in stock that you don’t actually have as a courtesy to the customer they should automatically waive the shipping charge but in addition I’ve spent hundreds of dollars over the past several months so it disgusts me that they’re that hard up for...