The Home Depot — Local services in Juneau

The Walmart of home improvement. Staff is omnipresent but largely ignorant. If you need help with something, google it before you go in the store, the answers online will be far more comprehensive and practical than anything anyone in the store is trained to tell you. The one plausible exception to this - Alaska specific code - they are trained not to help you with because they don't want to accept liability for dispensing advice that specific.

If you need special order merchandise, don't let the prices lure you in. You'll be waiting 4+ weeks for an item that is almost certainly going to come in damaged, or won't be the right item / right specifications. Don't have to read too many reviews to learn that part....

Also, it's probably not worth your time buying lumber or building materials. That entire departments merchandise is left outside in all weather conditions, leading to boards warping and concrete bags hardening. You might save some money on these products, but you will have to spend your own time culling the lumber and digging to the bottom of pallets to find usable product. Can't even get around this problem by using their "buy online, pick up in store" options - they will happily sell you warped lumber and rock hard concrete as they will not cull the product on your behalf.

As a final note - if you use their website to gauge inventory levels for a product you need, don't believe anything from them over the phone or online until you're physically holding the product in your hand. Their inventory is...

This store is not short of a peek into the an uneducated, unwilling and incapable world ahead where employees and even “specialists” are so inept that every time I am forced to visit this location for something, I am I find myself wondering how these people even get dressed, let alone find their way to work in the morning.

They have forced me to purchase 2000ft of baseboards to let me put in my flooring order (for a 600sq foot unit) only to make me return 1800ft of it myself afterwards.

They have called me in for a refund only to tell me they’ll mail it, then never mail it, then call me into the store two months late and have me stand around for an hour only to tell me there’s no way for their computers to process a refund at that time.

I’ve been misled to order extra cabinet parts for installation only to then be told that those parts could not be returned, even if unopened. The list goes on.

If you find yourself in need of anything home related, do yourself a favor, pay the extra money and go through literally any other means necessary to avoid subjecting yourself to a single moment in this contractor’s dystopia.

Side note: Shout out and my deepest sympathies to the two or three capable individuals fighting against all odds to keep that place floating....

Generally it's fine. The staff are always helpful when they can be. Sometimes stuff is just out of stock and there's not much they can do about it. Just what comes with living in Juneau, Alaska. I've never had anyone be rude to me, but most of the employees end up pointing to one or two others who would be more appropriate to help me with any questions, and usually they're uncertain too. It seems like they're always understaffed too. But, it's home depot, not a team of unionized specialists.

I feel like they caved in the name of profit for the poor Covid-19 safety measures they took. Like having everyone enter through only a single door so they could count how many people were inside at once. Except nobody was counting and it just made us crowd each other when entering. Then they didn't enforce social distancing inside, wear PPE, or ask customers to. Corporate greed won the day for a place that has no major competitors in the city. I've seen plenty of customers in there with masks, so I can't imagine the whiplash would've been all that horrible. And it's not like we can boycott them--our only other options are to pay 50%...