Southeast Furniture — Local services in Juneau

I love SE Furniture. Here is how they went above and beyond with customer service....my man Jan had to have shoulder surgery. We were on our vacation in Hawaii. We heard from several people while on our trip that Jan would not be comfortable sleeping lying down for weeks. A recliner was recommended by friends. I reached out to SE furniture while we were on vacation, days before we were to return home. Myrissa sent me photos, we booked a delivery date without yet committing to a purchase. We flew home Saturday, purchased Sunday...it was delivered Monday, Jan had his surgery today Tuesday. Now he is happily rocking in his new recliner... Service is above and beyond. They hauled away our old couch. We could not of pulled this off without them. Delivery and hauling away all within 48 hours. Plus I have my new fabulous octopus wall hanging which I purchased from them. They are 10 stars plus. Amazing customer service all...

Since Southeast Furniture’s downsizing, I’ve come back to purchase several more items. While the present options are limited, they hit the bases, and they can order items from a pretty large catalogue. Delivery fees are $100 and disposal of old furniture is $75. Everyone I’ve worked with has been pleasant and professional, delivery/removal quick and easy.

They carry Stressless and La-Z-Boy (probably a couple other major recognized brands), and a decent selection below those price points.

Most recently I purchased three different sized Ashley dressers for less than $1600 dollars. I’m not touting the quality of Ashley, but I was surprised that they were so heavy and felt so solid. They’re not being used by children, so they will serve just fine. That’s a heck of a deal for...

Everything was great until I got home and saw the mattress didn't fit the base we bought. Went there immediately to the store. No way were they going to get one that fit. "They are hand made and very in size. We don't have a return policy for mattresses." B.S. went to Costco and got a king size novafoam brought it home and it fit perfectly. Good thing I needed another king size for my other room. mattress didn't even meet the +/- 1" that beauty rest says is their tolerances. 5" short length and 4" short on width. Should have been called a factory defect. But no give on the return. Thanks Dave I will never shop at your place again. Your welcome for the 4300 dollars of my money. Rest of bedroom set was good have to say that. Crap...