RadioActive — Local services in Kalispell

If you go into this place to buy anything, you better know more than they do, because if they give you bad advise, you're going to pay for it. I went in to buy a hard drive enclosure but wasn't sure what type of drive it was. After talking to one of their reps, he said he was almost positive that it was an SATA drive and sold me a $30 model. (You can get a better one on new egg.com for $13) And if it's the wrong one, you can always return it. Sounded great. What he didn't tell me is if I took his advise and he was wrong, they would charge me 15% to make the return and they call it a restocking fee. The shelf I got it from is five feet behind the counter. A restocking fee is something retail establishments used to charge people for opening boxes or the hassle of making a notation in the books. But none of those are relevant now. Wholesalers replace open boxes and POS systems record everything. The restocking fee began to lose luster in the '70s with malls and increased competition. They became almost nonexistent in the '80's with the advent of the big box store and when internet shopping came on, any store that charged one of these fees could be found nearly guilty of theft and al the least should be avoided at all costs. When the guy rang up my return (minus what should have been a $4.50 fee) I noticed that he returned too much money to me. I said, "I should probably keep my mouth shut, but I can't take this, it's more money than I spent." Fifteen minutes later, I had to sign for another $8.50 charge on my card to rectify their mistake and, yes, they still charged me the restocking fee. So much for being honest. They must really need my four bucks. A restocking fee is something businesses charge when they are not confident in their ability to be successful to just provide good service, good products and good advise. Since I got none of these, perhaps their lack of confidence is warranted. RadioActive should be avoided at all costs. You can get better prices, better service and better advise on computers from a teenager in electronics down the road at WalMart. And you won't have to pay...

brought pc in for diagnosis and possible repair,was told my water cooler pump was out(it was) and that they were going to replace it. what i was not told is that they were replacing the part with a part of their choosing and i was not consulted when they put a watercooled radiator 2/3rds the size of the one i had in with 1/5th the cooling fans ,their part was also 30 dollars more then replacing the same brand and type of my own. so im out 200 for the work they did and the smaller pump price when my cooler was currently under warranty (deepcool sent out free replacement )and just spent the better part of a day rebuilding my pc from scratch to undo their shoddy work (they did diagnose it correctly though) ,their cable management was cruddy and parts were hooked up wrong and i was not even given all the parts and documentation for the NEW ones they put in so i would have to say not worth peoples time unless your bringing them a cell phone. IF you do use them make sure to get everything in writing so you dont end up with inferior/different parts then you expected feel like i got the old bait and switch ,with my own work and parts its now running much cooler and efficiently then what i...

I took my laptop in with a broken charging port, and the replacement port for the repair. They held my computer for 3 weeks. I was given a reason as to why it was taking so long, a technician was "out sick" so I waited more. After another week of waiting I was told that my motherboard was bad and needed to be replaced and that the replacement cost would be "several hundreds of dollars" to do it and an enormous waiting time. They said they replaced the charging port and I picked it up after the "repairs". After examining the laptop, the original broken laptop charging port was still soldered to my motherboard and the replacement part was still in the sealed unopened bag. After confronting them about it, I was told the original technician who started work on my laptop had "walked out" and they had to pick up after him. I was refunded and hour of "misc services" and still charged $50. This business is not even close to being professional, they lie and decieve you and try to convince people they need drastic and expensive repairs without even doing anything to repair the problem in the first place. If I could give 0 stars I would. Absolutely horrible experience with this...