Bonjour Bakery & Bistro — Restaurant in Kalispell

I would never order a cake from this place, and i am posting my experience do to how horrid it was in hopes that you may really do good research. I ordered a wedding cake for my brother and sister in law, as i was the maid of honor and wedding planner, I discussed with the owner of this shop exactly what i wanted, we texted back and forth, she had me go on pintrest and find a color swatch that i liked for our blue and purple theme. The cake was to have a flower on it. Due to covid she said we would not do a tasting, witch i understood. So i paid for the cake after discussing in great detail what i wanted and expected. I got this cake and it was honestly depressing, i sent family to pick it up as i was setting up and getting ready or i would have turned around took it back into the bakery and gotten a full refund. The work was sloppy at best, I could have made this cake myself and it would have been 100% better. The whole cake was purple and black.... so i dont know WHY i went on pintrest and looked up all these colors for BLUE and purple. I dont know why i picked one, i dont know why we talked about the flower and weather it should be real or fake if you didnt include any type of flower... the cake itself was just terrible the look and presentation was a disgrace. Now the inside, the flavors itself. We had chocolate with creme cheese filling, vanilla with raspberry filling, and red velvet with creme cheese. The creme cheese was good, but it was the ONLY thing. The cake was dry, flavorless and just nasty. I served 80 guests and not ONE person ate the cake..... Each layer was horrid and exactly the same. Flavorless, dull, gross, dry and just inedible. When i went about reaching out to get things fixed the owner herself kinda blew me off, id text her and she would reply and tell me shed call me after 5 witch was great. Then she would try to text me again at 9pm when im in bed with my three children witch being a business owner i found so unprofessional. She can run a business and work another job but not take the time to talk with a unsatisfied customer? She then said she wanted to speak with the person she was talking with the whole time. That would be ME, i planned everything from the bride waking up to where she lay her head that evening. She did not believe me and refused to talk to me and wanted to talk to this person she was talking to the whole time..... Finally my mother spoke with her, and the owner then told my mother she was scared of me!! And she didnt want me to text her anymore. She refunded half of the cake. Witch was better then nothing but the fact that this grown women older lady told my mom that she was scared of me because i tried to speak with her about the cake i paid for and how horrible it was... I would never go here, the cakes are horrible and then when called out they just are rude and push you aside. If you get a cake from here ill...

Bonjour Bakery and Bistro was going to become one of our favorite places in town as the food we tasted here on our first visit was good, and they had quite a few gluten-free options. Unfortunately, after this Sunday, we cannot recommend this establishment to anyone in good conscience. We spent $50 to reserve our spots for the Sunday brunch (which was heavily promoted by Bonjour on Facebook), we received our reservation confirmations, and when we showed up at 11:05 on Sunday, January 27th (the date we reserved), the doors were locked, the bakery was dark, there was no notice of any sort pertaining to the brunch in the window, and other customers were also waiting, unaware of any potential cancellations. Bonjour requires customers to give at least a 12 hour notice of brunch reservation cancellations (and rightfully so), but they do not extend the same courtesy to their customers. We drove into town specifically for the brunch, so what transpired this Sunday was a major waste of time and gas. In addition, the phone number listed for the bakery goes to the owner's cell phone, where she doesn't even mention the bakery. Her message states that the caller has reached "the cell phone of Dr. So-and-so," and if you are not local and don't know that the bakery is owned by a local physician, you are left scratching your head and wondering if you will ever see the money paid for the reservation refunded to you. Definitely not a professional way to run a business. In addition, after leaving a message in the good doctor's voicemail, we did not receive a call back, a text message, or even an email with an explanation or apology. We waited around the bakery for half hour, and as nobody showed up to either open or post some kind of notice in the window, we left. We will never again give our business to this establishment, and will make sure to warn all of our friends to stay away from...

Extremely confused by the good reviews. Went in the first time, no one even acknowledged me. I finally got served (though rudely) so I just got a cookie and it was stale and gross. I thought maybe it was an off day so I went again and there were multiple staff members this time though also not very friendly. I asked if the huckleberry cream cheese croissant actually had cream cheese in it because it just looked like a color dyed purple drizzle on top, to which she replied "I don't know". I got it anyway and the monkey bread. Both were absolutely stale, bland, tasted days old. Not impressed. Plenty of better bakeries in the valley to spend your money.

Update in response to business response: Your response tells customers enough, I really don't need to elaborate. I will say for your information my family owns several restaurants so I understand quality food and service. Your condescending attitude towards your customer base will be more your undoing than your subpar service and product. Good luck, please be kind. I see you edited your...