Home Plumbing, Heating and Cooling — Local services in Kankakee

I recently had a new heating and AC put in along with removing all boiler heat registers and put in duct work for the entire house. The job was a big job at a costly price. This was paid for 2 weeks before work began. When the work began, it was said to take a week. It then ended up taking another week. This was rough due to having to take another week off of work. I will say the gentleman working at the house was always friendly and always working hard. I just think it was way to big of a job for one person and then every once in awhile another would show up to help him. Again, he was very nice and respectful. I spoke with the owner due to the extra time and in order to compensate me for my time he agreed to do some plumbing work when I was ready, charging only for the parts. He did provide this and that job was done great. We were in the middle of a remodel so it was a little hard to see exactly all that had been done, as well as it was December/January so hard to test out the new AC. As the remodel progressed, we finished all except our upstairs bathroom. Because of this we do not use it right now. As my 4 year old Grandson was over we began to hear noises in the wall. Turns out they left a HUGE hole in the wall and didn’t even save the piece to patch up. He was throwing his toys down there. Thankfully he didn’t decide to jump down there because he would be stuck in the wall. If this review allows me, I will post a picture. Then the vents they installed in my living room are very noticeably uneven. When asked why they were doing that we were told because they hit a joist. I’m not sure why they wouldn’t just move over then to make the vents still straight. If allowed, I will also attach that picture. Apparently throughout the removal of the pipes going to the registers, they also got tired as many still have the piece of pipe hanging out. Now the part that is the worst to me is that once it became warm and I turned the AC on, the upstairs does not get cool. I understand heat rises and it is usually different however this is extreme. A few nights ago while the AC was set to 68, the upstairs was 84. So bad that I asked my husband to install a window unit. We called and someone came out and said oh well we should probably get an attic fan! That was in no way what I was told when I was given a $14,000 quote to get the work done. I will give 2 stars as the workers were friendly and respectful as well as the owner did compensate me for my time of the week. I paid my bill with them and am very disappointed...

Mick Reeman. DO NOT USE THIS COMPANY UNLESS YOU DON'T MIND HAVING NO HEAT FOR 8 DAYS. Called the tech out on Monday Jan 13th 2020 because Furnace not working. The Tech J told me my Induced motor was broken. So l ordered one. Jan 15th Tech B came to put my new motor in. He put it in and still the Furnace didn't work. Called his boss who came out and found my original motor was working and the problem was a loose wire. Had to pay $115 because the tech never checked my motor was working and didn't need replacing. So the money was for a loose wire that his boss found. The Furnace worked for 2 hours. Jan 16th Tech C came a found my Circuit Board was broken. l told the Tech please expedite the order because l have had no heat for 4 days. l called the office to find out if the Circuit Board was coming. The girl said yes it will be here Friday or Saturday, so it was not expedited like l asked. In fact it didn't arrive at all. It made me wonder if it was ever ordered. On Monday 20th the company told me that they were getting one locally. Tech C put it in. If Tech J had found the loose wire on Jan 13th l would have heat by the 15th. If Tech B had checked my motor before he took it out l wouldn't had to pay $115 for a loose wire. If Tech C had expedited my Circuit Board l would have had it in on Friday 17th. If this company could have got my Circuit Board locally. Then why didn't they get it on 16th, 17th or the 18th so l wouldn't freeze over the weekend. IF YOU DON'T KNOW ANYTHING ABOUT YOUR FURNACE HOW CAN YOU TRUST THIS COMPANY'S...

It was the first part of July back in 2010 and, as I recall, it was hot outside and even hotter inside the house. We needed help and were looking for first responders that could get our house to cool down...fast! When I called the service department at Home Furniture and explained our situation they came out to inspect our central air unit. As luck would have it, our 25+ year old system was coming to the end of its life cycle. Repairing it was going to become a never ending cycle.

We sat down with the Home Furniture experts and discussed our options. As we endured a few more days of blistering heat inside the house, the folks at Home did their best to rush our order for an updated and more efficient replacement central air unit. Within a few days the technicians showed up and cleaned our duct work and replaced the old ac unit. Within a few hours our house began to cool down and life was good again.

Since that day back in 2010, we have relied on the services of Home Furniture for regularly scheduled inspections and cleaning. As temperatures hovered in the 90's last week, we were happy our house was not. Our experiences with the technicians have been pleasant and professional.

Thank you...