Alamo Rent A Car — Local services in Kansas City

First off the booking was easy. I get there and get lied on by the associate Mari. Mari said I told her I live here in town and not listening when I told her I live at the address that’s on my Drivers License. I asked for a manager and she honor my out of state address but I guessed it pissed the associate Mari off. She intentionally ran my credit card to early which caused my transaction to be denied. I asked her to wait while I unlocked my card account. I couldn’t use the card again for 24 hours. Called the the blonde head Manager I think her name is Sarah back because I decided to use my debit card and needed to move my money into my account. While Im doing this I’m watching the manager and Mari giggling and looking over at me. I move my funds and returned back to use debit card. At this point she knew I didn’t have a flight before because I told her I drove here and my car had broken down. So she told me I couldn’t use my debit card. I asked why did you make me go through all this when you seen me moving money. I had told her I was moving out of line to move money to my debit card. So me and her going back and forth keep in mind I didn’t threaten her or curse her out. Simply wanted an explanation. I felt from the beginning I was stereotyped and discriminated against. The manager returned and instead of trying to resolve the situation she immediately said she was not renting to me. I asked for their names and my daughter told me she saw the employee Mari stand in the back and removed her name tag. I’m not even for sure if Mari is her name. I just remember seeing that name. I left and attempted to go to other places like Enterprise and she followed me around the airport. I didn’t know she was also a Supervisor for Enterprise and two other places. She texted her employee at Enterprise for him to tell me we have no cars to rent to you. She watched me walk up and he is texting on his phone. And the enterprise guy told me to come back tomorrow because my supervisor said we don’t have any SUV’s. I said I would take a compact car. By this time this other skinned manager comes walking up and she said you need to leave. I’m the manager for all of these rental cars companies and you can’t rent here. My daughter asked another employee for another company and he said that it wasn’t true. The whole time I’m asking her name because she removed her name tag so I wouldn’t know her name. I asked several times for a phone number and her name. Asked for her supervisor because I know I’m being discriminated against. She eventually end up calling the police on me. I still at this point hadn’t cursed or threatened anyone. I wasn’t given a chance to rent from any place even though she wasn’t manager over all locations. I’m asking someone to reach out to me because I don’t know who to contact. I have a video of the incidence and it shows her without her name tag. I lost my money spent on insurance for car rental. I been renting over 20 years and never went through an experience like this. The incidence occurred July 3rd between 830pm-10pm. To be followed from one end to another end is basically stalking at this point. I felt embarrassed for police to be called and I hadn’t threaten or cursed at anyone. The enterprise guy worked that night and he apologize and said I don’t know what’s going on. She just told I couldn’t rent to you. I don’t want to mention his name because he was only doing what he was told. And he also kept his name tag on. I said how can you be a manager and you not being a good example right now on customer service. Removing your name and telling your employee to remove her name tag is bad. After all what can I do with a first name? I have a video which I will post later. I want to see if it’s ok to post with other...

(2025) Just wanted you to know I'm headed your way and need a rental coming up. No way I rent through you. NONE!

(8/23/2024) UPDATE....STILL DEALING WITH THIS HEADACHE AND IT IS SUCH A DISASTER AND THEY SEEM EVEN MORE SHADY TO ME THAN BEFORE....THIS HAS BEEN SUCH A NIGHTMAREDO NOT RENT WITH THESE PEOPLE OR ENTERPRISE OR NATIONAL AT THE KANSAS CITY AIRPORT....I RENT CARS ALL THE TIME AND THESE PEOPLE ARE THE WORST I HAVE DEALT WITH AND IT'S NOT EVEN CLOSE!!!!!!

DO YOURSELF A FAVOR AND USE SOMEONE ELSE NOT ALAMO OR ENTERPRISE OR NATIONAL AT THIS AIRPORT!

I would not recommend Alamo, Enterprise or National at the Kansas City Missouri airport because management is the same for all of these places. My friend rented from Avis at the Kansas City Missouri airport during the same time period and had no problems. My friend stayed at the same hotel as me and we were basically in the same area. I would recommend Avis. Here is what happened to me. I rented a mini van from them. I returned the car during business hours but no one was available to review the condition of the car with me upon returning it. Not long later I got a receipt. Shortly after that I got an apology for the lateness of the receipt and a final payment email. Then several hours after returning the car to their possession, I received an email informing me that there was a hail storm in the area and it appears that there were damages to my vehicle. Please send your insurance information as soon as possible for our report. So I replied and said I was not aware of any damage to the vehicle so there must be a mistake. They replied with the correct car license plate number. So I sent a reply and asked for pictures with time stamps of the damage. That same day I returned the vehicle I called Alamo corporate who told me that the rental agreement had been closed out and no damages were reported. They gave me the damage department number who were not open on weekends. I did not hear from them for a few days, and today I got an email from the damages department. So I called them and for the first time I received more details about the damages. The person on the line said the report did NOT have pictures and that the roof was damaged and general hail damage. I asked are there further details like a dent the size of x centimeters in the back part of the roof. They said no details were provided. Seven people got in and out of the minivan and none of them noticed any damages either. My friends keep telling me this sounds like a shake down to them for insurance money. Most of the correspondence I have had with this experience has completely centered on the fact that a hail storm occurred in the area but very little about specifics to the car. The rental agreement does not stimulate that someone can be charged based on the weather. Charges should be assessed based on actual damage to the vehicle. There was no damage that I was aware of to the vehicle. Sadly no one was available to review the vehicle with me when I returned it. This has been extremely stressful and painful. This is my viewpoint and experience with this location. I hope it helps someone else.

Update 4/9/2024 I have wasted time trying to deal with this. It's been over 3 weeks since I returned the car. I'm curious about how many months I will wait to receive any kind of details or pictures or bill for the damage.

AGAIN DO YOURSELF A FAVOR AND USE SOMEONE ELSE NOT ALAMO OR ENTERPRISE OR NATIONAL AT...

I had a prepaid reservation at Kansas City Airport for a three day event I was attending in Lee's Summit, MO. I showed up to the rental counter 1.5 hours before the posted closing time to find that the desk for Alamo was closed and two employees were standing in front of the desk notifying all customers that they had no more cars. They gave me a business card, told me I should call back the next day, and that they would reimburse me for my Uber from the airport and make sure I got my car. The next day I went to call but then realized the business card they gave me didn't have a telephone number on it! So I called general customer service, who refused to connect me directly to the Kansas City Airport rental desk, and instead told me I would receive a call back within 24-48 hours. Did I mention this was a 3 day trip? Also, I was in Lee's Summit, about 50 minutes away from the airport and couldn't just Uber it back to the airport (at $75-$100 each way) in the hopes that they would have a car available for me. Alamo never called back and never gave me a car, which meant that I had to take Ubers everywhere I went (with an average 20 minute wait time in Lee's Summit each time), and couldn't drive around and visit all the places I wanted to see because it's impractical and expensive to do that in an Uber. After I got home, I sent multiple online requests for a refund for the prepaid reservation. I was promised a response multiple times but never got it. Then I noticed that they processed a refund, less a $100 cancellation fee. They cancelled on me by not giving me a car and then charged me for the cancellation! Finally after about the 5th or 6th time reaching out to customer service I got my $100 back but was refused any courtesy credit for ruining my trip and making me jump through hoops to get my money back. So to sum up, I would avoid Alamo if you actually want to get the car you reserve and not spend many additional hours and dollars dealing with Ubers and a customer service that promises you a resolution that they don't...