SIXT Rent a Car Kansas City Airport — Local services in Kansas City

I never leave reviews because even if service is not up to par, it doesn't have a lasting effect and I know people make mistakes and sometimes are just uninformed. However, this time I decided to share this experience for people to know that there are plenty of options in the airport and people should seek service somewhere else:

I received a call from a collections agency regarding an unpaid towing expense related to a rental vehicle. I was completely caught off guard and after further investigating, I realized it was in a connection to a Subaru my husband rented from Sixt at Kansas City Airport (MCI).

While my husband was driving the vehicle, several critical malfunctions developed: the power steering failed, and both the cruise control and safety systems stopped working. Once the power steering shut off, the vehicle became extremely difficult to control, requiring significant physical effort to steer. This made even basic maneuvers like lane changes dangerous, particularly at highway speeds. The situation posed a serious risk to my husband’s safety and others on the road. My husband contacted Sixt for assistance and as a result, was instructed to reach out to a local Subaru dealership for troubleshooting. When he contacted the dealership, the service represenative warned him not to drive the vehicle due to the high risk of brake failure, which was suspected to occur as a result of what they suspected was a computer system malfunction. Driving under such conditions would be potentially fatal, especially at highway speeds. The dealership advised towing the vehicle to them, but with repairs expected to take over a week, this was not a feasible solution for my husband given his tight schedule.

Recognizing the danger (since the vehicle was already malfunctioning) and the impracticality of the dealership’s solution, my husband contacted the Sixt rental company at the airport in Kansas City, which escalated the issue to Sixt’s corporate office. My husband made them fully aware of the safety risks involved in driving the defective vehicle, either back to Sixt or to the dealership, informing them that if he was forced to drive by Sixt and an accident occurred, it would be a significant liability for all parties involved. After this escalation, a corporate manager agreed to a one-for-one vehicle swap and confirmed that the tow would be handled by Sixt at no cost to us. Despite this resolution, we have now received a collections notice. The first time we became aware of any outstanding fees was 5 months later through the collections company.

Sixt was not helpful during the process, and didn't seem very concerned at all, initially, when we informed them that safety components were malfunctioning that impacted the vehicle's operation. They wanted my husband to exhaust all options, and if my husband didn't youtube or have a mechanic background, they would've been fine with him trying to drive that faulty car back to the rental company (which is what they wanted him to do, even after explaining what was wrong), even if it posed a threat to his safety due to ignorance. He basically had to dumb it down to corporate, regarding how dangerous this was, for them to take this seriously. You should not have to try this hard to stay safe (alive?) while driving a rental company's car.

Now I have to deal with a collection company for a towing cost my husband was told he would not incur. We run the risk of our credit being impacted, which we have worked hard over the years to keep clean. They rent here in bad faith. Literally, there are several other car rental spots in that immediate area that would:

1. NOT give you a faulty car
2. Care about your general safety and well being.
3. NOT Wait to see if your dumb enough to tow and deal with repairs on your own time/ dime that is not your fault and hope to get reimbursed
4. NOT tell you they will cover a cost for something thats not your fault, turn around and send that cost to a collection agency to indirectly bully it out of you

I could not give this review a...

I have never felt so disrespected in my entire life. I am writing here so that no one else uses this company and has the experience I had. I arrived super tired from a flight from Orlando to Kansas City and still had to drive 2 hours to Emporia.

I rented a car and hit the road. It wasn't very clean inside with some dirt under the seat. As I was very tired and needed to get to the city, I decided not to complain and continued the trip.

After a while, I noticed that the dashboard showed that one of the tires was very low. The car started making a strange noise, and I decided to stop. As I was on a highway, I was very scared and pulled into the nearest Walmart to call the company.

After a long wait, I spoke with one person who transferred me to another, who transferred me to another. Finally, an employee said they would send help. I said "great, because I need to continue my journey." After an hour and forty minutes, that's right, almost two hours calling the company non-stop, asking them to help me, I did not receive ANY response.

Since I couldn't wait because I had to continue my journey to work the next day, I drove very slowly on a dangerous highway back to the airport to exchange the car.

I did so. The employees there (Lydia and the dark-haired guy who receives the cars) saw my state: desperate, sleepy, nervous because I hadn't received a call from the company, and crying. I got another car and continued my journey.

Soon after, I noticed a charge on my bank account. They had charged me for 1 day of rental, even though I just exchanged the car and still had the rental for the next 5 days. When I called the company to complain about a series of things (service, car maintenance/check, etc.), Mrs. Alicia Dixon answered the phone and very rudely said the following:

It's your fault because you didn't pay for full insurance. If you had, you would have gotten help. I replied that the car probably wasn't properly checked because besides being dirty, the tire was low (or even flat), as I noticed this a while after starting to drive it. She continued saying that I probably drove over something that punctured the tire.

My God, the company offers cars with problems and dirty, and still has a manager who blames the customer for the car's issues? When I told her I would record the call because I couldn't believe what I was hearing, Alicia Dixon HUNG UP ON ME. That's right. A manager who HANGS UP on the customer. That's when I understood that the whole company has problems, and no consumer should go through this.

I gave up talking to anyone and returned the car as soon as I could go back from Emporia to Kansas City. Today I received a threat by mail from the company saying that I still had the car (the one that was returned the same day because it had a low tire) and that if I didn't return it, they would report the car as STOLEN.

Folks, if you want to have problems, be called a liar, have the phone hung up on you, and still receive a threat from a company (that has serious problems, besides communication and organization issues), this is the perfect company for you.

Now, if you want to be treated with a minimum of respect and have a car you can trust for safety, maintenance, and inspection, NEVER USE SIXT. Because if you still have a problem and ask to speak with a manager, like Alicia Dixon, she will call you a liar and hang up on you.

A...

I rented a car from Sixt. During the course of my visit I had an emergency back in Chicago that I had to leave a day early for. It was an emergency so I booked the earliest flight the next day which left at 7:30am. The Sixt rental office is not 24/7 like every other rental car company at an international airport. Sixt also does not offer an after hours dropbox or an after hours parking space to park a vehicle to leave before their office hours begin at 7 AM. I called Sixt customer service and explained my situation and I was told there was no option. I told them I can’t change my flight to meet your office hours. There must be something that can be done and I was told there was nothing that they would do for me. I then told them that I would be parking the vehicle in the short term parking at the Kansas City International Airport approximately one hour before they opened on Sunday. I did so and then sent eight photographs of the exact location of the vehicle, the condition of the vehicle, the keys and the ticket for the vehicle and that was at 6 o’clock in the morning on Sunday. Instead of them retrieving that vehicle when they opened an hour later, they let the car sit for days until it got towed. That has now been six days later and they still have not resolved this issue so obviously no one cared about the location of this vehicle all they cared about was the fact that I dropped this vehicle off outside of their operating hours. This is a mark of terrible customer service. They could’ve at least had an agreement with any other car rental agency, which are all housed in the same building at the Kansas City International Airport to accept a vehicle out of their operating hours in case of an emergency they made no such reparations. I cannot be the first person to have ever had to return a vehicle outside of their operating hours, but again they have made no concessions for anyone to do so. I would never suggest anyone ever rent from this company ever again. They don’t care about you. They don’t care about customer service. All they care about is...