Hertz Car Rental - Kansas City - Kansas City International Airport (MCI) — Local services in Kansas City

BEWARE OF ASHLEY AT THE FRONT DESK!

The rental I was given was great. Sabrina greeted me when I exited the counter and had a very pleasant disposition.

Unfortunately, Sabrina's positive demeanor was quickly overshadowed by Tiffany's (or should I say Ashley's) negative attitude. Upon arrival, Ashley informed me that there was a duplicate reservation under my name. I was not privy to this information. When I asked Ashley to cancel the reservation, she told me she couldn't & instructed me to call the main customer service line. This was concerning to me, as I feared the reservation would fall outside of the cancelation window. I did call the main line the same day, but could not get through due to the holiday. When I settled in at my destination, I called the Hertz-MCI location.

I immediately recognized the voice on the phone. It was Ashley. I reiterated that I picked up a car that day & was concerned about being charged double. I also explained how the phone lines were busy. She continued to redirect me to the main customer service line. When I asked for the confirmation number for the duplicate reservation, she REFUSED to share it with me and once again told me to call the main line. At this point, I was highly disappointed with her disinterest/lack of professionalism & asked for her name. She didn't identify herself at check-in nor did she identify herself on the phone call. When I asked her response was, "It doesn't matter." When asked again, she she responded with "Tiffany" which I immediately knew was a fake name. I was polite and attempted to thank her at the end of the call but she hung up abruptly before I was able to do so.

I eventually visited the Hertz location in Olathe and my reservation was canceled with no issue (Thanks, Hertz-Olathe team!)

Is this the quality of service that every customer at the MCI location should expect? I would highly recommend the owner of this franchise reconsider who they select to work at the front desk. It was evident to me that Ashley hates her job and will lash out at customers because of this. Why employ someone who has no desire...

I am a Hertz Gold Member and been renting from them for years now. Unfortunately, this last rental experience was utterly the worst experience ever.

The brand 2019 Toyota Camry that I picked up on Thursday morning, 4/25/19, had only 497 miles on it when I left the lot. On that same day the car battery died and wouldn’t start. I received a jump and called to tell the customer service personnel who told me they could not bring me a vehicle. They assured me the vehicle shouldn’t be an issue and that emergency roadside assistance would attend to me quickly.

You wouldn’t believe it, but between 4/25 and 4/28 when I dropped the car off on Sunday night, it had stalled out & would not start 4 additional times. I had to call emergency roadside at least 2x and the other 2 received a jump from another vehicle. I did call customer service each time and let them know and was assured my reservation would be voided.

Today, an entire 24 hrs after returning the rental vehicle I couldn’t even use, someone calls and inquires about where I left the vehicle. Therefore, my rental agreement hasn’t been closed.

How do they not know the vehicle was returned an entire 24 hrs later? I have no clue. I called and was on hold for 25min before talking to customer service and I while the rep was nice, I alarmed her of all the issues and disappointment.

I am a KC native who was returning home to visit my family, celebrate my birthday, attend my friends’ wedding reception, host my sister’s baby shower, and enjoy a very important weekend. Hertz ruined that for me because I had an unreliable vehicle. How is a battery dead in a completely new vehicle? I mean my weekend was so full, I had to Uber around bc I just couldn’t make it back all the way to the airport to trade in the vehicle. They wouldn’t send another battery or even send another vehicle — which is what I have experienced in the past.

Then for me to receive no apology or acknowledgement of the issues. Just wow. I am perplexed and very...

I went there 2 weeks in a row on business. The first week I could not reserve a car because they were all reserved. When I tried making the reservation the first week, the rep said I could just come in person the day of, they usually have cars for walk ups. When I arrived there was a very unpleasant woman who said they did have cars but she was telling me they would cost 3x what I normally pay in a very condescending tone, as if to saw, what do you expect. I was able to get a car from National and had a wonderful experience. The next week, I was able to make a reservation with hertz. The first rep I spoke to was very friendly and I picked up my assigned car and drove it to the gate. I notice that the car smelled smoky so I informed the person at the gate since I did not want to be fined when I returned. When I got about 10 min away from the airport I realized the car did not have cruise control, which I requested in my reservation. I called the 800# and I told her my receipt was in the trunk and she asked for the number on key chain, but there was no key chain. She said she could not look up with my name and could not help me with out my reservation #. I pulled off the road called back. The new report was very helpful but wanted me to go back to airport which was now 25min behind me. He said he would call ahead to the manager and everything would be sorted out when I arrived. I get back and to my misfortune I find the unpleasant woman from the previous week. I explain everything to her, and in the same condescending tone tells me, sir, not all cars have cruise control. I informed her I am aware of this but you know I requested it and if it could not provided, I should have been informed. I get a new car that's not smoky and with CC. It wasted over an hour of time before my long dive to my final...