Recyclist Bicycle Co. — Local services in Kaukauna

On May 6th, 2020 my boyfriend and I biked to The Recyclist sometime around 3pm. When we rolled up to the open doors in the back, we noticed a sign that detailed new store policies in regards to COVID19. The sign mentioned a limit of customers allowed in the store at once, so we waited (mind you, the only other customers in the store had left as we arrived). 5-10 minutes went by before we decided to speak up and ask if we could enter - as no employees acknowledged us, though we were in plain sight. A woman who appeared to be the manager called out “yes! Come in” We brought our bikes up to the service counter where we hoped to get the attention of an employee to assist us (we both needed repairs on our bikes). All four employees (including the manager) failed to even make eye contact with us, let alone acknowledge our existence. After a few minutes of awkward silence, we decided to leave as we just couldn’t bare a minute more of this painfully tense situation. I am deeply disappointed in the customer service we received today (or lack there of) and I will no longer be taking my...

I had a great experience here last Saturday. My wife and I recently purchased a couple used mountain bikes from Craigslist to ride together. We decided to bike to the Recyclist shop to have her shifters/derailleurs adjusted. We called ahead of time to make sure they would have time that day, and Alex was very helpful and informative. When we got there Alex promptly got the work done ($15 adjustment) and gave us some suggestions on other maintenance we could use. The shop has a nice lounge area with magazines and very comfy couches! Then, our way out, Shaun stopped us to mention he noticed my wife's seat was not adjusted well and offered to do it on the spot, we happily let him! I then mentioned to him that I wished my bike had a kickstand and he said he could put one on if we had another 10-15 minutes ($10, very sturdy). He also offered us some water and coffee. We appreciate Shaun's drive to help and Alex's good work and courtesy on the phone and in person. Although the shop was busy that day, we received...

I was looking for a Giant road bike however they are hard to come by, but I found one for my size and color at Recyclist. I called as soon as they opened and talked to Laura (owner who was very nice) who said they still had it! She was will to hold it for me and I told her I was 99% buying it and would be there in a couple hours. When I walked in I met with Zeb (technician) who was awesome! He got the bike setup for me to ride ans after my test ride I told him I would buy it. He helped me get shoes, pedals and pointed me in the direction of other items but wasn't pushy on any of them. He then went over the entire bike for about 30 minutes and updated and worked the entire bike over. I was very impressed by that! I asked Zeb a couple questions along the way and he was always willing to stop working on the bike and come help. He was very talented, smart, knowledgeable, nice and amazing! It was a great great great experience and I will definitely going back!!! Laura and Zeb (and the rest of the staff)...