CopperNet Systems Inc — Local services in Kearny

In 2020 we upgraded from a satellite Internet service which we been using since 2013 to a cell phone company's LTE home Internet service. In 2023 we upgraded to the company's 5G home Internet service. Generally we have been pleased with the Internet service speed and reliability via the local cell tower. In fact, streaming TV worked well enough (although there were some occasional glitches and buffering) that in 2024 we cancelled the satellite TV service that we had had since 2009. However, in December 2024 we experienced an 8 hour Internet outage that also impacted cell phone calls at times. This month we experienced another Internet outage and a total cell phone outage for over an hour. These outages demonstrated that going through the same cell service for both cell phone and Internet was a "single point of failure" that prevented being able to even make phone calls. The same day as the second outage I called CopperNet Systems, Inc, a local Internet Service Provider. They installed their system the next day! (It was nice to have a knowledgeable installer that I could have technical discussions with.) We immediately saw definite improvements in speed and reliability. We can now stream TV shows to two TVs simultaneously with NO buffering or stalls. And we no longer have a single point of failure if the cell phone company has a major outage. We are VERY pleased with the CopperNet Systems service and highly recommend that Pinal County residents consider them for reliable high...

I've had Coppernet for quite a few years now as they are the essentially the only reliable unlimited service provider in my area. I currently follow their FaceBook page and am happy to see they are working on upgrades that will enable them to better serve people in rural communities (Superior, Kearny and Globe) that do not have many options when it comes to internet. I cannot say enough about their customer service, as it has been top notch! I had an issue with slower speeds so I called and the phone rep quickly got me over to a tech who worked with me to troubleshoot the issues. I was still having some lag in speed so they promptly scheduled a time to come out and inspect the equipment in my home at no charge! This alone speaks volumes for me as I had Exede prior to CopperNet and anytime I needed assistance the telephone customer service was horrible, hard to understand and RUDE, not to mention the outrageous service/tech charges for anyone to come out and look into the issues! James and his team went above and beyond to troubleshoot and correct my issues. They were also nice enough to follow up after the issue was resolved to ensure I was happy and the speeds were good. Thank you CooperNet for providing service to our rural communities that don't have...

Customer service is the worst,and service is terrible, constantly losing connection and they say nothing we can do about it, won't even come out and check, this was 2 months ago and I spoke with the owner,he called me the day I left this review, he told me he would personally look into my complaints and get in touch with me within 2to 3 days, That day on phone he told me that the $76 a month plan that I have is only for 1 computer and that's no streaming. Well I've been waiting for his return phone call for 3 months now and nothing, I've been a customer for 12 years and this is the treatment I've received, I moved one blk away before reporting this and when I did they made me sign a new contract , the service is worse than ever and now I am locked into it until 12/23. I stayed with this company because they are local. One of the worst decisions I have made in a long time is signing a new contract with...