Andy's Furniture of Keene — Local services in Keene

I spent nearly $10K to furnish a new residence. I paid for assembly/installation. The movers broke one of the couches moving it into the home and they broke the (expensive!) bed frame by cracking the frame during the assembly process. Things happen I wasn't that upset until the owner called me and said "I heard you have a small problem" (emphasis on the 'small'. Disrespectful.). I was so put off by this. After $10K purchase no thanks for your business, no sorry this happened... just called and immediately tried to minimize the experience to cover himself without listening. He replaced the couch but not the bed frame. Competitive pricing, most of staff are friendly/helpful.

BTW YES there are certainly two males who have worked for the furniture business for years. They were part of the sales/install process. The previous negative reviewer the owner responded too with "there aren't two men who work here" is more of what I experienced when the owner called me to tell me my issue of two expensive broken pieces of furniture "aren't really a big deal".

If you shop here be careful and know not to expect help if something goes awry. The owner WILL deflect blame. No backbone. I personally will...

Moderate selection but my main complaint has to do with customer service. As we made our way into the store, two male employees simply stared at us as we browsed without even offering a greeting. Odd & uncomfortable to say the least. Other employees simply ignored our presence inspite of noticing us. I understand trying to to bother customers but a simple & friendly greeting would go a long way. Wouldn't buy here even if they had...

The salesperson was very helpful. We wanted to add bookcases to our existing furniture and the clerk was able to access the manufacturer and place the order even though Andy's doesn't carry that line. The delivery crew did a great job of moving, setting up and leveling the bookcases. They were courteous and professional. All in all a...