Hamshaw Lumber Inc — Local services in Keene

Hamshaw’s… they are straight up liars! In August of 2022 went to Hamshaw lumber to purchase a Serenity pellet stove. While I was there selecting the stove the person helping me was very helpful. He showed 2 pellet stoves in boxes. They were outside under an open bay. They had a lot of dust and dirt covering the top of the boxes. I told the salesman I will take one of those. I went inside and purchased the stove and 1 ton of pellets. They told me it would be approximately a week for delivery. On the day of delivery, the truck arrived had an unboxed stove strapped down. I told the driver I will not accept the stove. I told him I purchased a stove still in the box. I was told to speak with the dispatch at Hamshaw’s to straighten it out. Well,… she was very rude when I tried to explain what was going on. She never once let me finish what I was trying to say to her. I was not very happy at this point because they told me they sold the 2 stoves they had in stock and only had a floor model available, and a another one in a box was scheduled to be deliver on that same day and they would send me the “new boxed stove fresh off the truck once it comes in”, or the story goes... This is where the lies begin. After finally speaking with someone who was nice to me, a manager at Hamshaw’s? They explained that I would have the new stove delivered the same day. It didn’t take long for the driver to return with a boxed stove strapped down on the truck. The driver was very nice to me and unloaded the stove and 1 ton of pellets in my driveway. When I saw the boxed stove fresh off the delivery truck, I noticed something odd about the “new fresh off the truck pellet stove” I had a layer of dust and dirt on the top exactly like the ones I saw the day I purchased. I was lied to by everyone there I spoke to. I believe they were too lazy to dig the pellet stove that was mired deep in the storage bay and send it to me. Any new from the factory stove would not have a layer of dirt and debris on it.

Martin...

Hampshire lumber is the best place to shop for craftwood. If you have an odd job you need to get done at home or repair or you're a crafter and making a shelf Hamshaw lumber has a huge selection of different pieces all sizes all different wood. The employees are amazing especially if you're unsure they have great ideas tips. Hampshire is not a huge store but they have stood the test of time when the big stores moved in which is in a testament to the value you will find inside and the quality of employees along with products. My favorite product at Hamshaw lumber is their line of Carhartt clothing. I would rather Shop at Hamshaw lumber vs a huge outdoor store. Where it's usually very difficult to get any assistance & there's more items than you're in for. If you want to grab some carhartt clothing, without being up sold, plus get in & out this is your store and the prices are a great value. If you're new to doing any type of wood project this is also your store The employees are knowledgeable and helpful. I can list so many reasons, No matter what the project is as to why your first stop should...

I have to say I am so disappointed in this business. My husband and I went to the design center in Keene with a kitchen design for an addition 6 weeks ago. All I wanted was an estimate on cabinets for the design and measurements I provided, and an estimate for the Wetwalls for the bathroom. Laurie told me it would be two weeks before she could get me a price. At the four week mark I went back to the store just to get the price on the Wetwalls and she seemed very put out to get a book out of the cabinet and write some numbers on the back of a business card. It has been six weeks and I have not heard a word from her. I am buying my cabinets and Wetwall product from Triumph Interiors in Rindge, they have been wonderful in getting me prices and very helpful answering...