Target — Local services in Kendall

Deplorable Customer Service!

Anyone who lives in Miami knows that customer service is typically subpar at best, but this Target takes the cake for some of the rudest employees I’ve ever experienced.

Target should have never implemented a 10 item or less policy for the self checkouts because now you have to wait behind customers with heaping carts filled with items and deal with some of the most discourteous employees who seem to hate their lives and their jobs. I seriously get anxiety thinking about visiting this Target and having to deal with the miserable employees.

I have experienced the same miserable woman twice in a row while checking out. Both times I go to smile at her and she has the biggest scowl on her face and refuses to even say hi. She was exchanging pleasantries with the customers in front of me in Spanish so I can’t help but assume it’s because I don’t speak Spanish. A smile is universal and, even though I don’t speak Spanish fluently, I know greetings in Spanish but she refuses to talk to me every time I happen to get in her line.

My mom has had the pleasant experience of dealing with the employees here as well. She needed change for $20 and forgot to ask the cashier before she closed her drawer. The cashier said that if she went over to customer service that they could give her change. When my mom went over, the girl responded with “I’ll do it this time but I won’t do it again.” Seriously?

I received a survey request after my last visit which led to Melisa Posada (Service and Engagement Lead) to respond to my survey. She apologized for the experience, stated she wanted to discuss this further, and then offered a $10 gift card. I responded a day later and still haven’t heard back. I completed this survey to bring the poor attitudes of some of the employees to someone’s attention. I didn’t expect a gift card, but to offer it and then rescind the offer by not responding is beyond unbelievable.

All I can say is that was the last straw. As much as I ABSOLUTELY DESPISE Wal-Mart, I would rather go there than support such a poorly run business as the...

The manager Claudia abuses her role. I had ask my father to by me 1 can of Kendamil formula for my 8 month old son and he did but he bought goat milk instead of whole milk. I went into the store to do an exchange and the representative said I can’t do it because I didn’t have a receipt. I asked to rep to please provide me with a manager since it’s the same brand and I didn’t have a receipt since it was not purchased by me. Claudia came by and she was nice at first and mentioned that the reason why target made their rules stricter is because people have been doing fraud using WIC. I was offended by this comment since I don’t use WIC and the manager Claudia told me to look for the policy for exchanges and it reads “ If you don't have the proof of purchase (examples include receipts, digital barcodes, packing slips), you may receive a refund in the form of a merchandise return card.” I explained the Claudia that I understood the rules if she can then process the refund and I’ll just used the card to purchase the formula that I needed. Then she said and I quote “In the target policies it also says that I have the right to deny the exchange.” and she does. The policy reads that employees can deny an exchange if they suspect that it was fraud. I was beyond offended by this and I asked Claudia if she’s way implying that I was doing fraud? I came in with 1 can of goat kendamil and I was simply trying to exchange it for 1 can of Kendamil whole milk. I’m not sure why she got the feeling I was doing fraud when the goat milk kendamil is actually more expensive than the whole milk version. I think I was treated unfairly and discriminated by Claudia. When I asked if there was a supervisor I can speak to since clearly I am able to do the exchange without a receipt Claudia said that she won’t be able to give me that information and I would just have to be here while there was a supervisor. Like I mentioned prior, I was treated unfairly. I would like a response when possible and I would like to have this issued...

I hate to post a negative review for a business, and especially based on the actions of 1 individual. However, I couldn’t get a hold of somebody via phone, so I figure this is the best option for my feedback to be received. On Tuesday, I was on my way to Target when a car tried to go into my lane, while my car was already next to them (picture front part of my car, to the back part of their car). I honked, as they were going to hit me. However, I let them through. They had their turning signal on, but again, it was already at a point where our cars were almost next to each other. We both end up turning into the target parking lot, but parking at different ends. Once I enter the store, I’m wiping down the basket when an employee approaches me. He asked if I was driving my type of car, to which I said yes. He then proceeded to, in a condescending voice, say “well, maybe next time, when someone has their blinker on, don’t speed up”. Clearly, this is the driver from the other car. As I started responding, he walked away. To be clear: A) florida/miami drivers aren’t great - I get that - but In no way had I sped up. I’m driving down 88th at like 8:30 in the morning, I was going the speed limit. B) just because he had his signal on, he clearly didn’t check if the lane was completely empty before turning into it. C) this happened outside of the target -he did not need to follow me in and speak to me in that tone.

It truly made for an uncomfortable experience, and one that was completely unnecessary. I should’ve made the decision to speak to management there, but choose not to, because I honestly just wanted to buy what I needed to, and leave.

What happens outside of your workplace, shouldn’t transfer into it, and therefore leading to bother a...