Eileen and Paulino are the absolute epitome of what you want a jeweler to be. They are first and foremost your friends and sincerely and genuinely care about you. From the moment you meet them, you realize that they will take care of you the way your family would. Their hearts are so big and the whole reason they are in the business is that they love to bring happiness to people. They will spend as much time with you as you need and never care about you whether you purchase anything or not. They never think in terms of business but in terms of seeing you happy. Their smiles, their words come from the heart and from a place of sincerity. They worked their whole lives to help people and worked so hard to have their own place where they could make a living bringing joy to others. Their passion for spreading joy and taking care of others is just who they are. Of course, they really know the jewelry business, that goes without saying but what sets them apart is that they give from a place of humbleness and just wanting to make others lives better. I look forward to every experience interacting with them and it is so easy, pleasant and happy that I find myself just wanting to visit them to update them on my life. When I have purchased jewelry they are as excited as I am to see me happy. They always listen and will do anything they can to make your dreams come true. They always go above and beyond in a way that other larger chains or jewelry stores would not. They appreciate who people are and where they are coming from and will do everything they can to put a smile on your face. They care about you personally and it shows in everything they do. They are humble people who worked hard in life to live out their passion and to pass along that joy to others. They have become family to me and my fiance over the years and we will always consider them family and friends. If you just visit them once, you will feel connected to them and will find yourself wanting to go back. They have a great selection of items and I am sure if you needed or wanted anything, they would find a way to make it happen. The best couple you...
Read moreMy husband and I were only in Pittsburgh for a week. We went into PaiXão on Tuesday looking to replace my husband’s wedding band. Not only did Eileen patiently explained in detail every aspect of a wedding band and gave her opinion on what looked good on my husband, Paulino also joined in and provided his opinion from a man’s pov. In addition to the wedding band, we were also looking for a 24k gold necklace. We ended up getting the wedding band and the necklace; however, the wedding band needed to be resized and shipped back to PA from Canada and the necklace needed to be made and shipped back to PA from out of state. We didn’t think it would be possible for us to get the ring and necklace before Saturday but miraculously, Eileen pulled it off! We got the ring on Thursday and necklace on Friday, just in time before we left Pittsburgh! We wouldn’t recommend any other jeweler than PaiXão. Eileen and Pauline are the best, they know so much about the industry, business and they will make sure you’re well taken care of! Oh and did I mention that Eileen is super good at communicating? She kept us updated every step of the way up until we picked up the ring and...
Read moreMy wife and I have known Paulino and Eileen Paixao for over twenty years. I bought my wife's engagement ring from Eileen in 1998 while she was working at another jewelry store in Pittsburgh. Their knowledge and expertise, as well as their friendship and family values, have made us want to stay in contact with them as we now live in Virginia. I do not trust many people when it comes to purchasing jewelry. However, both Paulino and Eileen have always taken the time with me when I would stop in to where they were working and would answer in great detail any questions I had about jewelry, or if they weren't busy with other customers, would talk to me about my job, my dying father, or anything else I wanted to talk about. So, what I am getting at is they treated me more than just a customer. And now that they have their very own store and I live out of state I still purchase all my wife's jewelry from them. I just recently purchased my wife a pair of earrings which Eileen helped me with by sending pictures for me. I received the earrings two days later. My wife was VERY pleased with them. I definitely give Paixao...
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