Shell World — Local services in Key Largo

Poor customer service an employee dared to insinuate a cola cola was not paid for, when it was so we left the candles we wanted to purchase, we refuse to support racism and this store ever again!

Just because we are Hispanic, and the cashier American this doesn’t give her Superiority.

We are healthcare professionals very disappointed with our experience.

Now, I read your response and you are incorrect on a few accounts. The cashier asked him if he paid for it and he replied “yes?” she took it upon herself not to listen to his reply and charge him again saying “you probably just forget,” he did not forget at all!

Even the other cashier next to her told the other “he said he paid for it.” even another employee notice she refuse to acknowledge his reply.

The Doctor paid for it, he even asked me for two dollars cash as soon as we walked in the store, since there is a min on credit card charges.

It’s disappointing to see your reply not taking responsibility for the situation at hand!

Like we mentioned before, he felt discriminated against in a racist manner, that’s the “poor” customer service we received.

I wish I knew he was having this horrible experience at a far register. as I myself purchased $35 on candy for our daughter.

You should honestly property reprimand your employee “not your customers!”

Also, you mentioned the minor cost of the soda as if we are making a big deal, what you fail to realize is that your store lost over $100.00 in Candle Sales that day during his attempt to purchase them.

Your reply is not acceptable, your reply reflects lack of responsibility.

I recommend you and your team learn some leadership skills , that promote positive solutions to customers concerns in your store and in their reviews.

Poor service and lack of responsibility, I am sorry for your ownership morals, you should reconsider them.

Also remember not every review will be in your favor, but when this happens it’s an opportunity to shine your light as an owner that represents the business well!

Always remain kind in your responses and show true concerns for whatever happened, obviously if they took the time to make a review it was important to them and should be to you also.

In this manner you have an opportunity to change the customer’s view of your organization. and they may even return as a repeating customer for many years to come.

In order for this to happen your customers must notice you truly care about their opinions in their review, no matter how ludicrous it may appear to you personally.

Praying you read this with empathy and learn to reply with your heart, not your emotions.

An EXAMPLE of a positive reply to a negative review could be as follows:

Hello Joyce,

I heard about the incident and we are truly sorry for the confusion. I can assure you that our employees nor our organization is racist, nor do we support nor tolerate that form of discrimination.

Please accept our most sincere apologize during your unpleasant experience at our store.

Our Team would love for you to return soon to pick up a small “Thank You for your business Gift.”

We appreciate you and your review, and want you to know you are important to us.

Have a wonderful day!

Sincerely, Management

NOW NOTE: THE SMALL GIFT COULD BE A SMALL SHELL WITH AN AIR-PLANT IN IT FOR MIN COST TO YOUR STORE.

I am certain upon their return they will make other purchases, leaving...

We attempted to purchase a wood statue from Shell World which had a price tag on it. When we inquired if they had the item in a box the Manager JOSE, stated it was not for sale. I asked him then why was there a price tag on it. He never answered me and walked over to the display and looked at and said - it has a chip on the fin so we won’t sell it. I said discount it a little, I don’t have an issue with the chip, Jose said No, I won’t sell it to you. I had three other items we were going to purchase that exceeded $2,,5000. We left Shell World and did not purchase anything, If you don’t want to sell an item, then do not put a price tag on it. I will not return to this Shell World which I have purchased the majority of our home decor from. I will drive to Ocean Gardens which is more consumer oriented.

To the Owner of Shell World- I in NO way disparaged Jose, I stated what the conversation was between Jose and myself. I was simply trying to point out that your for profit business needs to inform your customers who bring to light an issue that could be remedied with a Not For Sale-Display Only sign, which would have led me to not even inquire about the item. Your comment regarding Jose’s interaction with me (The Customer) was totally unprofessional and I can say what my experience was in your business, if you took it as confrontational, your opinion is of No concern to me. Just...

There’s a high demand for seashells and ocean type decor in my area. My first night touching down in Key Largo last month I happened to stroll in here. I immediately was accosted about their extreme mask policy. To my delight this situation couldn’t be more perfect. I spent the last 4 weeks heavily shoplifting here on a daily basis. I accumulated enough inventory to open my own online catalog, and small local shop in my own town. Anything in Shell World, I have for sale at half the price! I don’t feel one bit bad about any of my actions because the staff here is the rudest I’ve ever encountered in my life. She almost ruined my first day of vacation, but I made the very best of a bad situation and now am a business owner. A mask up to your eyeballs makes for the perfect shoplifting climate. No face no case ya know? Unless you’re planning to shoplift, I don’t recommend anyone legitimately patronize this establishment! Prices are very high, assistant manager and staff are rotten, and the place smells like a few rats died in the walls and are currently decaying. Thanks again you rancid woman! Life...