Cinderella Couture Bridals and Formal Wear — Local services in Killeen

Let me start off by saying that the people that run this boutique are extremely rude and have no couth- with the exception of Amber. I live in Houston and went to Killeen one weekend to help my mom look for a mother of the bride dress. When we first got there, Betty told my mother that she could not even go in the room and look at the dresses until they took her measurements (which was very odd and the first red flag). After they took her measurements, we looked at a few dresses and did not like the dresses that were on the rack- so they gave us a few catalogs to view the dresses that we could possibly order. While looking through the books I saw a dress I was interested in for my reception dress at my wedding. When I went to try it on Betty would not leave the dress in the dressing room and refused to give me the company’s name or style number of the dress. And not to mention, when I tried the dress on we were told they do not allow people to take pictures of dresses until you make a purchase- which is absolutely CRAZY. If someone is going in to buy a bridal gown that would be very disturbing for them to be unable to take a picture of a dress they plan to possibly wear on their wedding day! Considering the dress I tried on was inexpensive and for my reception- I did not make a big deal out of that, but their customer service is AWFUL at this boutique. Betty was very condescending and before we left I asked for the dress information again and asked if she needed to take my measurements in case I came back in the future for it and she replied by saying it would be a waste of time to take measurements if she did not know if I would come back for sure. EVERY bridal shop that I went into to look for bridal gowns took measurements- whether I planned to purchase a dress or not- and kept a record of the dresses that you liked. Although I did not want to give this company my business, I loved the dress so much and it was a decent price- I went back to buy it. When I got there, I did not see Betty, so Amber tried to assist us and of course she did not know which dress I wanted as I did not have the style number or any information on it. Right before we were about to leave, Betty walked out from the back and was able to assist. She could tell I was frustrated then asked if I wanted to buy the dress since I seemed upset. I would not have made the drive all the way from Houston to Killeen if I did not want the dress! To make a long story shorter, I ordered the dress in one size and that size was not available, so Betty ordered the dress in a larger size without contacting me to let me know before ordering the dress. I advised for her to send that dress back and order the size that I requested. I had to constantly call the boutique to follow up on my order. When the dress finally came I had my mom pick the dress up from them. When I got back to Killeen and tried the dress on, I saw there was some material missing on the dress. When I took it back up to the shop, Eleanor (the seamstress) was EXTREMELY rude and condescending (pointing her finger in my face like I was a child) when I asked if she could fix the dress. I took my dress and told them that they needed to work on their customer service skills and that anyone who is an owner of a business should have better customer service. She smirked and said she was not the owner of the boutique- as if that would make her behavior acceptable. These people are a complete joke! I am not sure who trained them on running a business- if they had any training or went to a business school- but they definitely need some customer...

My Friend was looking for her perfect gown and had read great reviews online and stopped by a few days prior and had measurements taken and set and appointment. When we arrived on appointment day, the lady helping us was a little confused and wanted us to fill out another form but was quite nice when we informed her we had already filled all the forms out and had an appointment. We waited a while as Ms Betty was with another lady helping her with her wedding dress. We waited without any problems and were happy, it was her first day to try on these beautiful gowns and it was exciting!! It began to be a problem when we couldn't pick out the dresses ourselves and then we couldn't take pictures of her in the dresses unless she buys them. As the shop got busier and busier, Ms Betty would frequently leave my friend for longer periods of time while she helped others, but we didn't complain, after all, it's a smaller shop, we were still excited. We did find it odd when we couldn't help her out with the tucking the tags in or picking out a different style of the dress ourselves so she just had to wait for Ms Betty. Then she was told when she initially came by they offered a military discount but when she found a dress she was definitely interested in, she was told that they did not offer it on that particular dress. When my friend was hesitant about buying the dress due to it being the first day of dress shopping and the prices, we discussed it and said if there was any hesitation then we should continue looking, that's when Ms Betty got an attitude and started to be rude. The second lady was nice asking what was the problem and why didn't the Bride want the dress as she looked so good in it and Ms Betty told her that "her friend" didn't want the Bride to buy it that she felt she needed to look more, then she huffed and puffed and turned into the dressing room, made a big deal about putting the dress back into the bag and and zipping it up then showing it to my friend and snidely commenting that she would be back and brushing past her and putting it back on the rack. She then stated that by the time she came back as it was the only dress left it would be gone! Well, I for one can say, my friend and I were a little annoyed at not being able to take pictures, that was confusing to say the least, we have never heard of that before, second, we went dress shopping at a much larger dress shop, David's Bridal, where they were absolutely wonderful and did not care if we took photos and she found an absolutely stunning dress that not only was more beautiful but cost way less than yours and after all was said and done, and added up, with the cost of under garments and accessories to include the jewelry, it was the same cost as the dress alone from your shop, so I guess we have to...

Planning for a wedding can be stressful as you work to fine tune all the details. Choosing a dress, for me, was the most stressful part (I hate shopping and trying on clothes). My fiancé scheduled an appointment via Facebook, and I received a call back the next day. The representative (who turned out to be Mrs. Betty), explained there was a $50 non refundable fee for a 2hr consultation, to bring pictures of dresses I like to understand my personality, to bring heels if I want, and to wear a strapless bra if I had one. All her requests were completely understandable because you want to have a picture of what you will look like in the dress.

When we, my fiancé and me, arrived at Cinderella Contour, I was FULL of anxiety. I didn’t bring anything except pictures. Mrs. Betty was very patient. She listened to all my concerns and helped to put them all at ease. We viewed the pictures I brought in and Mrs. Betty helped me see that I liked certain qualities about the dresses and not the full dress though they were beautiful. She asked me about a budget and started me off based on that.

After trying on 4 dresses, we paused and she asked me what I liked and didn’t like about each dress. She asked me which dresses I liked the most and I chose my favorite 2. She didn’t make me feel bad about the dresses I didn’t like though I looked amazing in everything she brought out!!! Truth!! After explaining what I liked most about my favorite dresses, Mrs. Betty went out and came back with the perfect dress for me!!! It was a combo of the two dresses I liked!!!

She explained everything thoroughly and made my experience a very pleasant one. She was there for me, to help me find a dress and journeyed with me through the process. We went back a few weekends later for my daughters to get their fitting. Again, Ms. Betty listened to me and my kiddos and put them in nice complimentary attire as well! Judge free zone!!

Non-refundable layaway on my dress (make sure it’s what you want before you put it on layaway), but there is a layaway so you don’t go into your marriage already in debt!!! Affordable prices for tuxes/rentals!!!

Overall, it was a blessed experience. I thank God for sending us to Cinderella Contour. Mrs. Betty has beautiful dresses, nice tuxes, and she is patient, kind, understanding and has a wealth of knowledge regarding fittings and clothing. Even in the midst of my anxiety storm, her demeanor helped me to calm down so I could say...YES to my dress! 🥰🥰🥰

Thank you Ms. Betty and all Cinderella Contour staff (her nephew and alteration specialists) for helping my family through this process!!! They filled a tall order for a tall family!!!❤️❤️❤️

We can’t wait to show her pictures of our big day!!!

The Future...