Knox County Nursing Home — Local services in Knoxville

Everything is fine and they will work with you and copy all of your paper work and THEN STORE IT IN THE BASEMENT (supposedly)- then they send a bill saying no we are sorry we didn't know we were waiting for Medicaid- THEY TOOK COPIES OF IT!! Now the bill is in PRIVATE PAY instead of waiting for Medicaid (WHICH WE WERE TOLD WOULD TAKE 90 days) because their accounting person- WHO IS NEVER THERE WHEN WE CALL- is too lazy to go to the basement where my father's "physical folder is...Bunch of CROCK.... PLUS HOW RUDE THE ACCOUNTING DEPT IS.... after we have lost a loved one. Says it takes 6 months for Medicaid to approve. Then she calls back in an hour "oh, they turned him down" HOW CONVENIENT. HOW LAZY- still did not go into the basement to get the records of all the paperwork that was signed. The nurses said they would bring a meal to my father in 10 minutes... 30 minutes later I go to see if I can help them, and THEY ARE ON BREAK...I am glad I moved away before I get...

Former home health and hospice nurse that visited clients there for several years. Never had a client that developed a bed sore, never complained of the food or staff. Knox County residents always visiting and participating regardless if they had a client there or not. In 18 years as a travel nurse all over the US this is the best "home" I have ever seen. Thank you everyone involved..you are the best. God...

This place is not rated very accurately. They are always short staffed therefore the care supplied is terrible. The food is nasty and makes my loved one sick to his stomach every time he eats it. His room was always cold no matter what the thermostat was turned to. I called and informed administration about our concerns but...