McNabb Center — Springdale Campus — Local services in Knoxville

This place has to be the worst psychiatrist office in all of Tennessee. They hate their clients. The front desk lady argues with everyone and is super unhelpful. Every time someone asks for something like help or a document or to talk to someone she says she can’t or won’t do it. No one except the pharmacists and actual psychiatrists are nice to be honest. The psychiatrists aren’t even allowed to schedule appointments and they hate that as much as the clients do. So everything has to be scheduled through a prerecorded line and it takes at least 20 minutes to talk to anyone and when you finally get a person they’re usually unhelpful as well. There was one point where someone I know was prescribed meds and had a bad reaction and when I tried to contact the mcnabb center I couldn’t even get through to someone to ask what to do. I went 3 months without an appointment just because I couldn’t get through to anyone and I came in person and was told I can only schedule through the phone. It’s unbelievable how unhelpful and unprofessional this place is. They’re supposed to help people’s mental health and they make it way worse for most patients. They go through therapists faster than McDonald’s switches employees. Therapy here is a joke and even the psychiatrists know it is. I’m assuming no one here is payed enough because they either obviously hate their job or they just quit. I had three different therapists in the span of a month and was never able to progress because I just kept having the initial get to know each other appointment. Would not recommend this place to anyone who wants to make actual progress with their...

They do not care about their patients or anyone’s mental health. The scheduling department is a joke. I’ve been hung up on by multiple staff members and they have threatened to take away my treatment because i expressed concern with my treatment. I was a patient for over a year, and was allowed to run out of meds multiple times causing bad withdrawals. If you miss ONE appointment they refuse to reschedule you… after over a year… The therapy is also a joke. They can’t get a single therapist to stay there so the therapy doesn’t even really exist. I went multiple times to this and never once had the same therapist. I was told they had quit. Theresa is a lovely psychiatrist, and the one saving grace of the mcnabb center. The problem is that the psychiatrists have no way to contact or schedule their patients. So you’re led back to the scheduling department that will give you the run around and then hang up on you. I am switching to a private provider in March because I refuse to let my mental health deteriorate due to this facility. This facility has not helped anyone that i’ve ever met. I’ve seen the front desk girl treat unhoused people like dirt and if i’m not mistaken, the mcnabb center is supposed to be welcoming and helpful to people of lower class. Save yourself the mental strain and go...

worst experience i've had in seeking treatment for my adhd symptoms. they're unprofessional, rude, and don't actually care about the quality of services they provide. i wasted my time with this provider, to those looking into helen ross mcnabb on springdale, please read my experience before you potentially waste yours as well.

my experience: i have adhd and two disabilities. i was only seeking treatment for my adhd symptoms, but i informed them of my disabilities during the consultation so that they were aware.

15 minutes my initial medication evaluation, nurse practitioner graves told me i don't seem like i have the disability i have after seeing it in my chart from the consultation. i was diagnosed with this disability as a child. it was her first time meeting me and she's not even qualified to determine whether or not i have it. this is very inappropriate to say to someone who has a disability.

then, further on into the appointment, the therapist who took my information during the consultation a week prior didn't even listen to what i said because what she wrote down was wrong.

after my appointment, i left a voicemail explaining that i would like to discuss my visit with them. today, i receive a call back where she called me the wrong...