I have been shopping at his chinese-made parts store and am not satisfied they have so many things that are advertised on sale and yet they don't carry it in their store it is almost like a gimmick to get you in there and to buy other Wuhan stuff. They don't crack that they don't want to add their sale to another items they refused to carry or no longer carry they even refused to sell their last item as a display model because it entices people to come into the store and never get what they want. The quality of their tools it could just as well have made in China Taiwan or no name on it the finest men at work on their extensions work them wisdom same of the wrenches and ratchets you are told me to break a beer if you put more than 15 psi on it but unless you want to impress somebody with some overpriced pieces of metal in sequence and Order it is a waste of money to offer a lifetime return policy on a $4 item when I live in 90 minutes away is not feasible and they would not like to carry my part when I came in and would not honor their warrant as what happened before my suggestion is what do you load the van store and by the tools there if there are any errors in this post is because I am...
Read moreAfter waiting almost a month for a sale item to come into the Lacrosse WI store we contacted the main facility and asked if the item could be shipped from another store that had plenty in stock but was an hour away. We were told that wasn’t possible but that the district manager would contact us to find a resolution.
The following business day, Scott the district manager called and apologized for the long delay. He offered to have the item shipped to our local store but couldn’t guarantee it would be that week. So instead he offered my husband a $100 gift card that we could use towards the item in lieu of the gas it would take to drive to the other store!!
That weekend we drove to the Rochester MN store and spoke to the manager who had the item all ready for us with the discount and they even loaded it in our truck!
We are very pleased with how we’ve been treated by all the staff in the Lacrosse and Rochester store, the main office and if course by the district manager, Scott!! We will definitely continue to shop here and recommend...
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