Mobile Computer Geeks, LLC — Local services in La Marque

Explained the issue and I knew the problem. Told the staff exactly what to look for. What I expected: a diagnostic of my entire computer maybe telling me what else could be wrong. Because I know my GPU is messed up and my processor is messed up.

But no. I paid 63$ for you to UNPLUG my hard-drive which I could have done myself. I WANTED something more from a computer repair specialist. I already knew my hard-drive was bad. I explained such, My computer explained such.

Normally if all a computer service does is unplug or re plug something its non consequential.

My complaint is not that ALL you did was just un plug the drive that I told the staff was bad, but the fact that no other information came from my computer. No warning me of potential issues, no looking into other basic components and a very lack of work all together. Next time just tell the customer that all you are going to do is charge you 63$ to unplug a bad drive and maybe they will just research the rest somewhere else.

NOT TO MENTION: Did not fix the original issue to begin with. Computer still has internet crash due to lack of memory. (other underlining...

I'm a very low level computer user who likes to explore the different functions of apps etc. Often a box will pop up, look interesting and I'll click on something and then I realize that's not what I was thinking it was. I'm sure I've deleted some things that could be helpful. I'm surprised I haven't needed outside help before now. I don't know what I did (several things, I think) but I was stuck in a place I didn't want to be. I ran into Mobile Computer Geeks, and Eddie was able to take my laptop back to where I needed to be in 2 minutes! My husband has used the Geeks several times and has been very pleased. Now I'm sold, too. Eddie was so nice...he went out of his way to make me not feel like a complete idiot. We highly recommend and are grateful for the folks at Mobile...

BJ took my laptop and quickly ascertained the best & lowest cost repair. He took time to explain why my keyboard needed to be replaced and why my current keyboard couldn't be repaired by showing me a used keyboard. That action, in itself, established INSTANT TRUST in BJ. I had another computer repaired at Mobile Computer Geeks a couple of years ago and this experience reaffirmed my trust in this company for all my future computer repair business. I highly recommend Mobile Computer Geeks in the Texas City / LaMarque area to anyone needing honest, reliable...