Subway — Restaurant in Texas City

I go out of my way to the SUBWAY on Palmer Hwy bcz for years they have had the 1-2-punch, Great staff and Great sandwiches. Kevin and George kept things Live and Upbeat, always smiling and starting your sandwich when they see you getting out your car. These guys know their customers so well, you could bypass the line and go straight to the register where your sandwich would be waiting for you. That's GREAT Custom Service. UNFORTUNATELY, management doesn't know when they have a GREAT thing going. They fired Kevin, whom I call SUNSHINE and George left. These guys set the tone and it was always fun bcz they created such a joyous atmosphere. Their gone and all the joy went with them. Pat does a good job but there's no SUNSHINE without Kevin and George. After all these years, I don't go into the store anymore! Good service is more than good. The repore that the staff created with it's customers is just as important as the food. ...

I have always loved subway but after my most recent experience I don't think I will ever return. My wife ordered dinner while I was at work and put the pickup time as 7:15 so I could pick it up after work. When I arrived they informed me that it had been sitting there since 2:55 when I explained the situation they said there was nothing they could do. Since I cannot eat food that has been sitting out for over 4 hours I had no choice but to leave it there. To top it all off there is no way to call corporate. You have to fill out a form on the website and wait for them to...

Ordered online for curbside pick up. Was supposed to be ready at 5:40pm. I checked in online at 5:38. Waited and called but no answer. I saw both woman looking out the window at me as my car was only about 10 ft from door. They just laughed at me. Finally at 5:05pm, I got out of my car, in my pjs ( dont judge), and had to get my own order!!! Horrible service! Update: Had to return to Subway to have all 3 sandwiches remade. They were made wrong and the toasted ones were ice cold and soggy. That's because they didn't deliver curbside like they were...