iStorage — Local services in La Porte

Great rates when I first rented, but they keep raising my price to reflect "market rates". When I checked the market rates for an air conditioned 5x5 last week, it was $39--which still seems rather high when I shop around (I'm switching to another storage business that's only going to cost me $26). Not sure why I'm being asked to pay $59.

On the off chance you do decide to rent here, please note that in addition to the horrible experience of stepping on a dead rat in my flip flops when I opened my unit and then having to pry a second dead rat out of the rails of the door, I had rodent damage to the contents my unit in October. For convenience sake, I pay $10/month for Iron Guard's insurance instead of providing my own insurance. BIG MISTAKE. Although I just use this unit for a small closet, I had a brand new 5 piece luggage set that was chewed through and peed on, a new self-inflatable air mattress that was chewed through, and a few other minor things that could not be salvaged. I went online to find the prices for my items in order to make my claim, and the maximum amount they will cover is $500, so I only claimed up to that much. They only offered me about $300, so I disputed the claim, and they won't budge. This doesn't even cover the suitcase and the air mattress, which I explained in my dispute.. However, according to the insurance company, they gave me exactly what I asked for except the suitcases because they could find a "hard shell travel set for a fraction of the amount I valued it for." Awesome. I don't want a hard shell travel set; I would like a soft-sided travel set with swivel wheels like I owned (remember, it's also brand new), at the price I paid for it. Additionally, it took them about a month to get back to me after I disputed, and only after I contacted my local storage unit to follow up.

All this to say, their prices are over market-value (if you don't believe me, you can easily look it up yourself), but if you decide to use this business, get your...

We won on an online auction locker on Friday July 15th and called the LP facility. We had a lady helping us by the name of Anna. In that call we asked a simple question, "If needed could we rent the locker out for a month if we couldn't get it all out quick enough?". Anna said "oh I'm not sure, I've never heard of that or been asked that before, you'll have to speak to the property mgr when she gets back tomorrow". We said ok that's fine. After getting there and being there for a little bit, she said that facility wasn't her regular facility and had a really hard time figuring out how to take care of auction lockers. She added that the property mgr wasn't there, that "she was out sick, decided not to come in or whatever". Who says things like that to customers!?!? We were floored at her saying this! Meanwhile, she was "helping" a gentleman ahead of us also with an auction locker. She went outside 3x to "figure out the temporary gate codes"(her words not mine). She also had to call another iStorage Facility Mgr Miranda to come help her with the auction lockers process because she didn't know how to do them. Miranda basically had to do everything for her that she should've been able to do. Any job environment trains and leads others before sending them to other places, she didn't seem she learned or retained what was being taught. My question is, if she's someone that helps out other facilities, how does she NOT know how to do all areas of the job? She should be kept at 1 place to be fully trained backwards & forwards in all areas before helping other places. Maybe the Area Supervisor or whatever they're called should be the one to train her in all areas for at least 2 months so that she isn't looking dumb while helping customers. I truly hope she doesn't get paid much for not knowing much of her job. I will be giving 4/5 stars to Miranda for stepping up and helping and getting things done so quickly on another...

It’s been awful. I bought a unit two weeks ago online when I drive up to the facility no one is there I try my code that was sent to me via email. Doesn’t work. Go back the next day no ones there. Go back the day after no ones there but the gate is open. I go to check out my unit and someone’s stuff in there. I try to call someone that day no one answers go figure. Call again the next day no one answers. So I call the corporate line and ask how can I get ahold of someone here. I’ve paid for a unit for a week and half at this point now and I can’t do anything with it. They transfer me to someone he’s actually the manager at the one down the street I guess he covers both. Tell him about my situation. He tells me legally we can’t move the stuff in the unit that is suppose to be mine and they don’t have another one in that size. He tries to downsize me. No thanks. I made a suggestion and asked if he could sell me the same unit at his other location for the same price I’m paying. He said he’ll will get in contact with his “manager”. To sort the problem and will try to get back to me at the end of the week. Well the weeks over now haven’t heard anything no call no email no nothing. This is absurd. I’m paying for a unit I cannot use and I still have no answers. I’m not one to complain but this is absolutely horrible business. I do not recommend at all I would post zero...