Bonita Pet Care Animal Hospital — Local services in La Presa

Very unhappy with the level of customer service and follow up with the staff and Doctors. Been taking my pup in there since Covid 2020. At first the service was great. The last 2 visit were not acceptable. I can understand being under staffed for months, hire temps, provide overtime, Doctor's step in and do some admin work for your business. It seems like a Banfield or Jiffy Lube now. Let's pull heart strings and throw as much at them as possible and see if they bite, with no explanation of really why they are suggesting.

Went in for bloodwork and fecal test, processed blood instantly, results were supposed to be emailed by end of business or first thing next morning. Two days went by no email, tried calling about 24 times over that period, left 2 messaged and never got a person. Finally was emailed to me since I told them I had another appt and needed those labs. a week later still no fecal test results, no follow up, no human contact, left messages, emails and no response. This was a recheck since my dogs previous stomach issue returned after being treated a few weeks before by them. So obviously something is up since this similar situation has returned, reason for fecal test this time. Seems like every time we go in for a similar situation the meds, tests, treatment protocol is different.

Don't waste your time with them and seek an alternative vet for your fur-kids that is thorough and follows thru with aftercare. Would you let your kids suffer for a week with no answers? Prob not... Bad service guys! You...

WARNING: They Pay and Give Discounts for 4 and 5 star reviews! If you like Rude service go here!! The receptionist was extremely rude to me and gave me completely Incorrect information about my puppies vaccinations...she told me Id have to start them all over again, I talked to Dr. Singh and the Manager , the Manager was great, when I went in again I told the receptionist she had been incorrect and she owed me an apolgy she flat out said No I dont...she left the room.. Dr . Singh came out and said I should just let it go!! I will not let it go when I am paying my hard earned money and staff can be rude..They have had full staff changes there so many times in the past year its no wonder there staff is not caring or knowledeable...being desperate for help....it must suck to hire such horribly disrespectful people..if they are this rude to humans god knows what they do to our pets.... I will Never go there again!! If you like to be treated rudely go to Bonita Vet...Plus it took the Dr. over 3 months to diagnose my other dog with a fatal condition He has all the classic symptoms and I looked it up and suggested he might have Cushings, before Dr.Singh looked into it..I was lucky my dog didnt die! Watch they will respond here defend their actions, but there is no defense..My daughter was with me and saw and heard how the receptionist was wrong and then insulted me, since no other staff was there they cant respond! But cheers with your response and trying to cover for your rude...

'Pawsing" for a moment to "Singh" the praises of Bonita Pet Care Animal Hospital!! I had just gotten a new puppy, approximately nine weeks old, late Thursday night. Saturday afternoon I had an appointment to have my nine month old dog checked post surgery - neutered. I brought Sunny in with me. While in the lobby she had diarrhea while I was holding her. It happened so fast I wasn't sure which end it came from?! Astute, warm, and professional, "Kathy" had immediately suspected she had the Parvo virus. Unfortunately, my baby was diagnosed positive for this highly fatal condition. Fortunately however, it was diagnosed in the earliest stages. With the wind knocked out of my sails, I had to come to terms with the fact that my little 2 LB--6.OZ bundle of joy is gravely ill. Robbing Peter to pay Paul, unemployed, I could ill-afford the meds. My heart grew heavy. Kathy worked her magic and made it possible for me to obtain the Rx she needed and love my baby back to health!!! Kathy also advised me on how to replenish her electrolytes, including what and how to feed her. Five days later, and with my heart a lot lighter, Sunny is getting stronger with each passing day!!! :+) Reasonable rates, professional, compassionate, and personable staff all in the same practice!! Since leaving Saturday, I have already recommended BPCAH to my neighbor, and a young couple at Petco. Here and now, I'd like to extend that recommendation...