Big 5 Sporting Goods — Local services in La Puente

Please do yourself a favor and buy your rifles elsewhere. Big 5 is a total fraud! Heres my story, I came in to buy a pellet rifle called a gamo whisper fusion pro. the box and receipt came with exactly the description. Heres the fraudulent part...the gun was NOT the gamo whisper fusion pro. Instead it was a bull whisper (totally different). I came back for an exchange. They said we never sold this bull whisper model before. I said, I bought this gun here and I have the proof for it. They said sorry you don't have the exact gun you bought it for. Wow. in other words I am screwed for buying something I cant exchange. Heres a fun fact. They looked up the bull whisper and it is not in their system, inventory, manufacturer purchase order...nothing at all. They sold me the wrong gun when I clearly payed for the correct one. Good job at commiting fraud Big 5. I will never go back to them knowing that anything I buy may not even be exchangeable/ returnable because its not in...

The 1 star is just to point out that how unsatisfied I was when i attempted to buy shoes here today. Unfortunately i could not get assistance. No one came to the back for 10 minutes while several customers waited. I could have went to the front to ask but there should be someone here. ANYWAYS, I final went to the front and found 5 giggling workers doing i don't know what and at that point I just left with 2 other customers that were also frustrated. What happen to customer? Time to...

Excellent service . I didn't get the girls name who helped me but it was on 10/23/18 at around 8:50 pm. Anywho she is genuinely happy to help and if big 5 was able to hire more people like her then people wouldn't mind asking more questions that can eventually turn into sales if handled with friendliness, professionalism and understanding that some people may not have any idea on sports items. Happy with my purchase and the price that came with it....