CVS — Local services in Lacey Township

I’ve never actually seen a standing business with 2.5 stars but this one makes sense. I felt sick and even though I’m vaccinated I wanted to do the right thing and get tested. The sign in the vestibule says “Need a covid test? Pull around and call the number on the sign” I pulled around to the pharmacy and a (very) young blonde girl with glasses simply greeted me by saying “yes?” And I said I was hoping to get tested “do you have an appointment” I said no sorry, I thought the sign implied that I just pull around. She looks mildly disgusted “no.” she says.. just no? I said okay well how can I get one? She rolls her eyes “you have to make an appointment” I gathered that.. I’m starting to get upset and ask okay can you be a little more helpful? Because when I call the pharmacy you’d rather have me deal with 5 different virtual assistants than answer the phone and field these questions before I’m at your drive thru.. she replies “CVS.com” GREAT. Thanks so much. Having covid isn’t some moral failure. Tell your pharmacists to stop being visibly disgusted and shooing away people who need help with no regard. I have been disappointed by this location many times, and this interaction finally compelled me to write about it because I was embarrassed by your staff for...

Wish I was able too give a 0 this place is horrible the staff is terrible,Rude,, They talk about you right in front of you , the pharmacist is no help he’s just as nasty have been using CVS for years just moved to Lacey this is the 3 time I have been here and my last , will be calling corporate , stay away from this store This is the WORSE PHARMACY EVER, again they messed up my mes im sick right now had a antibiotic sent to the pharmacy yesterday asked to have it sent to my house yesterday the lady said sure 6 hours later never showed up the pharmacy was closed waited to the morning was waiting then got a text they sent it out in the mail called and I was yelling the lady said oh well get a new one and huge up on me called the urgent care to get a new prescription they sent it in and I called they refused to pick up the phone and I called the store told them to get someone at the pharmacy to speak to the guy got on he was not nasty told him what happened asked for it to be delivered today he said hold on they set it we will see , I’m looking for a new pharmacy this has to be the worse pharmacy I have been using CVS for years I moved to this town so I just have my medication transferred here has been nothing but problems finding a new pharmacy I can’t...

I went to the drive through this evening, and it was closed. Unfortunately, I was unable to walk, so I called to ask if someone would help me. They refused, put me on hold, and ignored me. I banged on the window to get them to please answer the phone, but each time they did, Heather was nasty and refused to help me. I begged for them to just send someone outside. I had tried to pick up my prescription the day before, and they were also closed. I needed this medication this evening, as I was in withdrawal (not an opioid).

Finally, in tears, I CRAWLED in the rain into the store. The sweetest manager and cashier out front got me a chair, took my information, and got my prescription for me while I was humiliated. This is not the first issue I've had with this pharmacy, as they actually gave me the wrong medication once. I will be calling the corporate store once I get the name of the pharmacist on duty, the man who let his supposed only person back there handle this instead of stepping in himself. Thank goodness that there were people in the front of the store willing to help. This is not healthcare. I work in healthcare, and not helping someone who badly needs a medication when there were people willing to help, is not healthcare. Please go into...