Walt Disney LBV YMCA — Local services in Lake Buena Vista

We really wanted to love this place for our son and the image presented to us when we first had the tour, but this facility has failed us on more than one occasion. I won’t go into detail about everything that has happened but this last incident was mind blowing. Our son usually only goes once a week because of the level of uncomfort we have when leaving him there. Earlier this week the teachers in Cruisers mixed up my sons breast milk bottle with another moms breast milk. I’m not sure how this happened because we send our son with bottles that are labeled on the cap and on the actual bottles themselves. The teachers gave my son a full bottle of another moms milk and her excuse was that we were both using Dr.Browns bottles. I went to management right away and they assured us that this never happens and that there would be repercussions, but that was a lie. Absolutely nothing was done about this situation, the teachers were working the next day like nothing ever happened and no apology was ever given. The managers were of course very apologetic, but the teachers who I talked to every time I drop my son off didn’t have the decency or respect to reach out to me or show any type of sympathy. It felt like a big slap in the face after I found out that nothing was done and that the Disney YMCA allows this type of carelessness. I’m hoping to go above managements head and hopefully talk to someone from cooperate who will take me more seriously because this kind of thing shouldn’t be happening. PARENTS be very careful about sending your infant to the Cruisers classroom under the watch of Ericka...

My son is three years old. They are a teacher there substitute she’s one of the teachers there happen to be in my son class room my son Teacher was absent at that day and all the kids. All the kids were out of control and playing which each other understand kids to play however the teacher point out to my son ,only three years old they all were playing ,saying that he’s Books on the floor in the ground so so off when I had to come pick them up however I have talked to my son. I told him don’t do that anymore because they were kids. They were just playing so I’m not gonna and I’ll beat my kids for that reason she was hoping for me to do something but I had talked to my son and I told him don’t ever do that again however now I’m seeing the teacher in the hallway she happened to not to be teaching anymore now she’s at front desk. She’s giving me dirty look for some reason and she’s one of the person on front desk she’s pregnant. I describe her a Caucasian lady. I think she’s in the one feel she shouldn’t be in educational System. I feel very uncomfortable to have my son there for her to be around. I would not recommend anyone...

I reached out months in advance to get the registration process started for my kids but was constantly brushed off and told I would be contacted back - never was. I finally showed up in person and did all the paperwork but still could not reach anyone after that to finalize my registration. The lack of communication and disorganization scared me off and I have decided to take my children somewhere else. Also, you are not able to tour the facility - that was another big red flag for me. This place seems very understaffed and doesn’t seem worth the discounted price. I am still very disappointed that I wasted so much time trying to register. When I reached out to other centers in the area, I was able to schedule a tour and receive all the registration and pricing information right away. Registration at the other centers is all digital and super simple. Also, they answer the phone and don’t just put you in hold for 15 minutes! This center really needs to step it up and review...