Baldwin-Fairchild Oaklawn Chapel & Oaklawn Cemetery — Local services in Lake Mary

I would like to say they have been excellent with the death of my mother in the arrangements I had set up in the past. This new group has not done a good job with the additional arrangements I made for myself. It has taken more than a month to get Brittany to correct the errors that Bryan made. I had to call, text, and email to no avail. Brittany lied to the manager when I called him because I still did not have the paper work I paid for. She told her manager the paperwork was in the mail. The post mark clearly showed she lied it had not left the building. I can tell you the director Thad Chapman is excellent but his staff needs to be replace or trained. When I called back to reach the manager I had spoken to, I was told he was at another location and that "if she saw him she would tell him I called." Not the correct response for a return call. Poorly managed team. They are happy to take your money but not to correct mistakes when they make them. Then they do not call or communicate in any way.

Update: The regional manager has taken care of issues and office manager reviewed over the paper work with me to make sure everything was correct. I appreciate the time to correct staff actions and give training to phone personal on site to better communicate with patrons. I believe they will provide the same quality of service they did with my...

I am so disappointed in the care that they are taking of the grounds in the Garden of Peace my husband is buried. It had been beautiful but over the years the grounds in the back have deteriorated greatly. On many occasions I have had to brush off the fire ant hills and pull weeds which were over grown over the marker. I have also cleaned off others around the same area. It breaks my heart to see this happening. I have called twice around Easter and I was told on one return call that they would take care and place new sod and clean the area. I recently went back to place a flag for the 4th of July and found that the site is now nothing but dirt and weeds and that not one thing had been taken care of as stated. Very disappointed and I have talked with others who have loved ones there as well and are also disappointed with the lack of concerns or up dates as to why they have let the backside of the cemetery go to weeds. It saddens me greatly to find my husband's grave is so neglected. I have seen the deterioration happening and have been told many excuses. When a friend wanted me to take them there to pay respects to my husband, I did not know quite what to say when they also saw the conditions. A couple other friends who have family there have also made comments about the...

I can not say enough about the compassion shown by the staff at Baldwin Fairchild Oaklawn.

They have affordable pricing for both burial and cremation services, and even offer catering if you desire a “celebration of life” service.

They have beautifully decorated rooms for your reception/funeral service. We chose the Augusta Room which has a photo slide projector, walls that reflect your theme such as flowing ocean waves.. music and flowers- all that you and your family customize. You can have chairs only and/or round tables with chairs that are decorated beautifully for the service.

When my sister passed, my family met with both Ashley and Rachel- they are professional, accommodating, kind and compassionate - we found the perfect Memorial Service with an “ocean theme” that my sister would have loved.

They also have connections with the Neptune Memorial Reef; which was so important to us- As our family wanted to also have her ashes scattered within the ocean reef. They made all of this possible! Words cannot express how thankful we are! We would recommend Baldwin- Fairchild Oaklawn...