Sanford INFINITI — Local services in Sanford

Update 2/25/2019 And here we go again! 3rd time in the shop, over thousands of dollars spent on repairs for a "quality" vehicle from Sanford Infiniti. As with my previous statements they are STILL of no help. At this rate I literally will pay for this vehicle twice. Do NOT buy anything from this dealership, there are way to many HONEST dealerships out there for anyone to waste their time buying junk vehicles. Please read ALL other negative posts and see how poorly they treat their customers. This place is a joke.

Update 1/8/19 Continue to have more and more mechanical issues with this vehicle! and NOT to my surprise the dealership is of no help. Can't even get them to return my calls now. As I stated before DO NOT BUY FROM SANFORD INFINITI!!!! If you have any issues they will NOT work with you.

should have listened to all of those prior customers who left a 1 star rating. DO NOT BUY ANYTHING FROM THIS "DEALERSHIP". I purchased a used vehicle from them and a few weeks later (just after exceeding the mileage allowed for their warranty) both fuel pumps go out. My mechanic advised these units were pulling very low voltage and had Infiniti done a thorough job of inspecting the vehicle like they claim to do it would have been found (or it was found and just ignored). I have had several other issues with this vehicle and definitely consider it a lemon. I have contacted Sean their manager several times for assistance with these repairs and his response is alway "you should have spent more money with us a bought another extended warranty". They won't do any of the repairs needed themselves, they won't reimburse me for hundreds I have already spent, he just gives me flip it responses and wants me to spend more money on a new vehicle or throws it in my face that I was out of warranty. No customer service no empathy no morals. SHOP SOME WHERE ELSE!!!! UPDATE - 11/20/18 This just goes to further validate my point. They are more interested in making excuses and trying to defend their poor customer service and bad online reviews then actually helping the customer. They spent more time in drafting this online response then they ever did in any of my repeated efforts to get this "situation" resolved. One of the main reasons I picked Infiniti was because they claimed to thoroughly inspect used vehicles before putting on their lot. Obviously this vehicle falls below their expectations not just mine. But at the end of the day I'm stuck with the lemon they sold me and 100% of all repair bills for their...

My service experience has been crazy, last year my Infiniti q50 started having driving issues where the car wouldn’t pick up speed it went into a mode where it drove 35 mph. My car had previously hit an animal and my insurance covered the damages. Close to $14k in repairs but the engine was still locked. The inspector said the engine wasn’t due to the animal it was natural cause. Instead of using my Fidelity lifetime warranty the dealership covered the engine under manufacture warranty to replace the engine. The found a crack in the oil pan from natural cause. Even was told that the car had a manufacturing defect with the engine that it would be replaced by the dealership. After 9 months of the car not running it finally got fixed. Not even a year go by and the car started doing the exact same issue. My mom called the dealership to have our car picked up by Infiniti but the lady said they were extremely busy that she would call us back with a service day available. She ghosted us and ended up not working there anymore when we tried to get back in contact. I got the vehicle towed to Infiniti and asked Luis was a new engine put in the car because it’s been less then a year and the engine is doing the exact same thing. The car has been sitting waiting to get fixed and we have a lifetime warranty on the powertrain as well through Fidelity. I told Luis to put a claim in through Fidelity so I can have my car fixed. The car is having the same exact issues I don’t understand why the dealership would not replace the engine if the car has manufactured issues. I only had this car two years and the second month of ownership the car engine went out, then it took the remaining of the year to get the car fixed. Not even a year later the exact same issues happened again. This car has been a huge headache in my life with this dealership. My mom has had a heart attack and this car situation has been extremely stressful. Luis has not been the most helpful with trying to get my car covered. I’m not sure what all they did to the engine but they could not have put a new engine or this car has manufactured issues that’s causing this to happen but they are pushing it on me instead of taking responsibility. At first we were told that the car engine would be replaced with no problem now things are getting changed around and sounds like they just want us to come out of pocket for another engine but it’s...

I had a routine service appointment at Sanford Infiniti on 16 July 2025 for oil change and tire rotation. Several "critical issues" were discovered during this visit, "dirty brake fluid" air filters, I cabin filters, front rack and pinion and front toe bushings. ■I recently had front brake pads and rotors installed at a local non Infiniti repair shop. I took my vehicle back to my local mechanic in regards to Infiniti's recommended repairs, especially because of the recent brake job. My local mechanic informed me he replaced the brake fluid when the rotors and pads were installed. He withdrew brake fluid from the reservoir with a bulb syringe and the brake fluid was clear and not dirty as advised by Sanford Infiniti ■I scheduled a follow-up appointment with Sanford Infiniti on 25 July 2025 to replace the rack and pinion and toe bushings since the repairs were covered by my extended warranty. I arrived on time for my 9:40 AM appointment. I ate breakfast and took my diabetic medicine prior to my appointment. I expected my repairs to be completed around the 1 PM time frame. However as 1 PM approached, my service was not completed. My parts were on hand prior to my appointment therefore I don't understand the delay. ■I brought a couple snacks to sustain me during my wait. Snacks were also available in the guest waiting area. However my blood sugars dropped to a dangerously low level during my wait. I inquired with my Advisor Luis Bayala who check with the Service Technician as to the estimated completion time of the repair. Luis was informed approximately another hour to hour and a half. A stressed the medical episode i was experiencing. Luis stated a loaner vehicle was available but I declined because of my medical state. I live 45 minutes to an hour from Sanford Infiniti. I also had other appointments scheduled that I had to cancel due to the delayed repair completion. ■Although I commend Luis Bayala, Service Advisor and Leginal, Valet for their courtesy and professionalism at ALL times. I am highly dissatisfied with the service department in totality. ■Luis Bayala and Leginal are an asset to your team. ■Unfortunately this is NOT my first complaint in regards to the service department at Sanford Infiniti. I strongly encourage corrective action be taken to address my...