The Perry Co. Boutique — Local services in Lake Placid

On February 23, 2023 I called the boutique to inform them that a gift card I received for Christmas had likely been stolen. I explained that I was no longer in Florida and would be using it for an online purchase.

Everyone was super helpful getting me the gift card back. I was extremely grateful for this because my aunt in Rhode Island went out of her way to find me a special gift to use while I was on holiday in Florida.

However, a month and a half later I finally found something at the boutique I liked and went to use my gift card. Much to my surprise the card had a zero balance.

I immediately called and spoke to Cassie, the same person I spoke to in February. I was hopeful the situation would immediately be resolved like it had been previously.

According to Cassie, she felt there was no need to issue a new gift card number back in February because there was still a balance.

Cassie even placed blame on me saying “you knew I was reissuing the same card numbers.”

No ma’am I did not because that would be asinine when I SAID it was likely stolen. Which is was. Regardless, even a lost card needs a new number.

If you lose your debit card the bank doesn’t send a the same numbers on the card. Same with credit cards, etc.

I have spent decades working with the public around this entire country and I’ve never been more disappointed in the customer service of a place.

So thank you Perry Boutique for dropping the ball and for allowing whoever stole my card to use my...

Disappointing customer service. I sent a Giftcard to my niece which was at some point lost/stolen which she informed the owner. Instead of issuing a new card/number, she issued same GC number of said lost/stolen GC which was ultimately determined to have been stolen and then used. So my gift to my niece is null. Very very poor business sense and Disappointing...

Amazing shop! Thank you for being so kind and friendly. I love everything I've gotten here. It's so cute and perfect for each season. Whenever I am in town, I love to swing by and get some fun goodies and gifts! Thanks yall!! Also, your Instagram reels are so fun and...