Ponders Pawnbrokers Inc — Local services in Lakewood

This is one of those places that you go to no matter where your at, even if it isn’t the most convenient. My experience from the initial phone call prior to me going there, to going there and leaving there was great. 1000%. The kind lady I spoke to on the phone before going out there was what got me out there. All good vibes and good energy but when I arrived It wasn’t the kind lady that greeted me that I spoke with on the phone it was Stacey. Once again nothing but good vibes and energy. After greeted I told her that I had to go back out to my vehicle to get the items I came here to bring. No questions asked she follows me out to help me bring stuff in and with a box full of speakers went to open the door for me. May not be much to some but I admire people that are genuinely nice and that’s all I got from going to this place today and not only that, I received more than I expected to get for the items I brought in. There’s no way I could let this experience go unnoticed. Thank you Stacey and kind lady on the phone. You...

If I could give this pawnshop less stars, I would. I came here to purchase a shotgun from this location, and was turned away because I haven’t been a resident of Washington for 90 days. I was initially told by the staff that is a requirement to purchase a firearm in the state of Washington. When I asked them to produce the reference to the regulation, I was scoffed at and told to look it up myself. After, I did my own research, I learned Washington state allows non-residents the ability to purchase firearms other than pistols and semiautomatic firearms without being a resident. This includes bolt actions and shotguns. I returned to this pawn shop and shared this information with the staff and I was met with disrespect and deceit. The staff rudely claimed it was store policy for gun purchasers to be residents for 90 days instead of Washington regulation as stated before. The lack professionalism and knowledge of the staff is an insult to honest customers who are wanting to express...

I'd been looking on Google for pawn shops specifically the reviews, too me that's where most of what it's like will be straight from the customers. Ponders loans had good reviews & I literally chose to go there only cuz of the reviews they have & I'm glad I did. I'm on hard times & needed to sell a few things. They gave me a fair deal on what I sold. The people are so nice, caring & really listen to you especially Janelle, she's very easy to talk to, she listened with compassion, down to earth, non judgemental & now I found my new place if I'm ever in a bind again. The inside was very clean & organized, it might sound weird but you feel like family cuz you know when you go back you'll be greeted with a friendly smile. I was nervous cuz of my situation & Janelle by her just talking to me I felt at ease. If you ever need a pawn shop trust me Ponders Loans is the best. Janelle thank you for listening to me blab, I get that way when I'm nervous or my...