Les Mack Ford — Local services in Lancaster

xceptional Service from Salesman Dusty and Owner Richard at Les Mack Ford

I recently had the pleasure of visiting Les Mack Ford, and I can't say enough about the outstanding experience I had, thanks to Salesman Dusty and Owner Richard. From the moment I walked through the doors of the dealership, it was clear that this was a place dedicated to providing top-notch customer service.

First and foremost, Dusty, the salesman who assisted me, was a true professional. He was knowledgeable, friendly, and genuinely interested in helping me find the right vehicle. Dusty took the time to understand my needs and preferences, and he never pressured me into making a hasty decision. His patience and expertise made the car-buying process stress-free and enjoyable. I felt confident that I was making an informed choice, thanks to Dusty's guidance.

Owner Richard's presence at the dealership was also a testament to Les Mack Ford's commitment to excellence. It's not every day that you see an owner actively involved in the day-to-day operations of a dealership. Richard's personal involvement created an atmosphere of trust and accountability. His dedication to ensuring the dealership's success and maintaining its reputation for quality service was evident in every aspect of my experience.

Les Mack Ford's inventory was impressive, and the dealership's facilities were clean and well-maintained. The entire team seemed committed to creating a welcoming environment for customers. I appreciated the transparency in the pricing and financing options, which made it easier to make an informed decision about my purchase.

In the end, with Dusty's assistance, I found the perfect vehicle to suit my needs and budget. The entire process, from test driving to finalizing the paperwork, was smooth and efficient. Les Mack Ford's commitment to customer satisfaction truly shone through.

I can wholeheartedly recommend Les Mack Ford, thanks to Salesman Dusty's exceptional service and Owner Richard's dedication to their customers. If you're in the market for a new or used vehicle and want a dealership that values your satisfaction, Les Mack Ford is the place to go. You won't be disappointed with the quality of service and the warm, welcoming atmosphere that this...

I was looking for a specific car. A 2019 Ford Flex Linited with low miles, a sunroof, and the color blue. They are hard to find! I searched the internet and found it at a dealership about 2 hours from my house. I thought, well why not go for a ride.....

What a great decision! Gary Whittaker was our salesman and he was super nice and honest! We test drove the car with him and he went over all the features including a few I didn’t know about!!! When it was time to pick up my car, Gary helped us set up our phones and went over the little things. My in-laws drove us up to the dealership and they also were treated amazing! While my husband and I were working on the financing, Gary showed them how to use some of the features on their F150 they didn’t know they had!!! He set up and explained everything to them! They did not buy their truck from them!

We were so amazed by the service and the kindness that we will be buying our next vehicle from them. A Ford Bronco to be exact. If you hate car shopping I would highly recommend Les Mack! Even if you don’t hate car shopping I would still recommend them! Was worth every minute...

Since moving to Boscobel area I have had the most challenging experiences trying to just maintain basic services like oil change and tire rotations,ect.

I came from a Ford dealer whom I've had long standing relationship with and knew finding another dealership with the customer service I'm use to would be unlikely. They set the bar high!

But I'm excited to say Les Mack Service dept did exactly what I needed. They worked with me with my crazy work schedule and even we're able to get me in the very next day when I called!

I'm not sure he knew how to take my explanation of my prior experiences with the larger dealership closer to Boscobel for me that not only LOST my car when they had it for an oil change but returned it with black grease marks and when I tried a 2nd and 3rd service visit with them they denied prior information and talked down to me like I was a child.

I am thankful for the experience at Les Mack and it was worth the extra time to drive the extra distance to a dealership that still provides true customer service! And I look forward to working...