Makita USA Inc. — Local services in Lancaster

I'm blown away. The chuck on my trusty hammer drill broke last week...could not get it to tighten on a drill bit. Frustrated as the drill is ~4 years old and not used heavily in my DIY use case. So I went to home store and bought another. Decided I'd look online to see about repair and how easy or difficult that might be with Makita. Right there on Makita website, option to create a repair. Within minutes I had a FedEx label. Dropped it off at FedEx late on a Monday. Got it back today on Thursday...four days later. Not only did Makita repair my drill, they paid for shipping both ways and didn't charge me for the repair...in FOUR DAYS.

UNBELIEVABLE in today's world that a company is this efficient and willing to stand behind their products. I already have a garage full of Makita products and that's the way it will always be now.

THANK...

This place is awesome! Felt like when I was 5 years old and my parents took me to ToysRus for the 1st time (RIP ToysRus). Please take note that this place is a warehouse and training center. They do not sell nor repair tools here. If you want to see the tools (like me, I came to pay a personal visit to the LS1019L), go to the Training Center which is on the far east end of the building. They have a huge...

New place, reciever very professional. Good experience. But the third time gates were closed after 8am and the staff was slow to finally open them. If iI is an 8am apt then the gates should be open. Everyone gives us drivers a hard time for being late but it's different when they're late. It's now 830 am and gates...