Crunch Fitness - Land O'Lakes — Local services in Land O' Lakes

I am a member with Crunch Land O Lakes, FL gym. Today was my first day and last day after this incident bringing my 15 month old baby to this child care facility. There were two teenage girls, one with curly hair/Hispanic and another teen maroon reddish hair/ white in the room both on their personal cell phones just texting, when I first dropped off there was no one in there at 8am I was told they do do diaper changes, I was informed if he has to be changed they will text me or call me for anything. I never received a text or phone call, my work out was 45 minutes, then 2 minutes in the sauna and then 10 minutes in the recovery room. I then went to go pick up my baby our of the child care room, there were about 12 other children various ages mostly older. When I came into pick up I did not see my baby, I asked the staff who were on their cell phones at the table not anywhere near any children except for one baby screaming and crying who they would wipe his nose but not try to comfort him still on their phones, they said "hes in here you can go get him" so I proceeded to come in the childcare room I spotted my 15 month old baby in the middle of the floor inside this jungle gym cage device, with atleast 6 older children sprinting around him and climbing and stacking medal chairs that could have fallen on my son and one other little baby also in the center of this chaos. Again both staff members still continue to be on their personal phones. I pick up my son and since they dont change diapers I go to change his diaper in the back bathroom with a changing table, I then found my son was covered in crust smelly poop running out of the side of his diaper that was caked on him. I clean him up and then I come out and stated "I get you don't change diapers, however you take childrens 6 months of age and up do you not check them to see if they need to have their parent contacted to change them?" I was informed "if we smell it" Again this child care room, the staff were sitting at the very far side not paying attention to these children at all and not caring for any of them, they are just on their personal cell phones, during this conversation the other girl never even spoke to me just stayed texting on her phone. These teenage girls are not caring for these children or ensuring their safety, they are just on their personal phones. My son was in there about 1 hour 20 minutes, I cannot imagine bringing my son back here, this is very reckless and dangerous. this gym needs to be held accountable for offering childcare services that are very unsafe, and chaotic leaving younger babies very vulnerable and in danger of getting significantly injured.

I am now trying to cancel my membership and I am getting the runaround, This is by the worst experience I have ever encountered and fear and worry for those children in that childcare at...

I was a guest at the crunch fitness in land o lakes and I thought the facility was nice but I am extremely disappointed with the customer service. I was vacationing in florida and For some reason I had to surrender my license at the front desk in order to get access to the gym. I did not want to but they said it was a “requirement” Unfortunately I forgot to retrieve the license when I left and I did not go back to that gym the rest of my stay. ( I was in florida for the week and the gym had my license at the front desk for over 5 days .. you think they would have called me to tell me it’s been there for so long!!) When I was at the airport to check in for a 6 am flight I noticed that I had no license. I was able to travel however it was very stressful. I called the gym when I got back home and they indicated that they cannot mail IDs back. The person must pick it up. I asked them very nicely to mail to me at the address on the license and finally after talking to about 4 people the manager Ashley finally said she would mail it. Now it is over 2 weeks ago and still no license. I called them back this week and the person at the front desk took my number and said they would ask the manager regarding my license. The person at the front desk called me back (not the manager) and stated ALL IDs have been mailed back to their owners. I find that interesting that for a policy not to mail IDs now all of a sudden they supposedly mailed ALL IDs back to their owners. So I suggest that this policy should be rescinded and taking a persons license and holding at the front desk is stupid and should not be a requirement. Hopefully my license finds its way back to me but it’s doubtful. Also I hope she really did mail it back to me…..

Thanks for response. Update as of 3/22. Still no license? I highly doubt the US Postal Service lost it! Very spiteful !!

UPDATE 4/6/22 - still no license... should I...

This is literally the worst administration team I have EVER met. I moved here from TN, and I was stopped by one of the employees saying that I had to create a brand new membership with them even though I already had an active Crunch membership that I created when I lived in TN. He told me that I HAD to create a new membership with the Land O Lakes location to be able to work there and would need to cancel my TN location membership. (Which I could not do because I no longer live there) I asked why because it’s a national gym where I should be able to use my membership no matter where I’m currently located. He told me that was just the rules for this specific location. He literally refused to let me work out unless I sat there and created a whole new membership. He then told me he would be the one to call my old gym location back in TN and have them cancel my membership for that location so that I didn’t have to because normally you have to be in person to cancel memberships and that isn’t feasible for me. A month came around and I saw where I was charged for 2 memberships. I went up to the counter and told them what happened but they told me that I needed to contact the TN location. So, I contacted them and they told me that these people scammed me to get their numbers up and told me that he had spoke to the general manager of the Land O Lakes location and said I would be getting a full refund for the months I paid double gym memberships and a refund for the double annual fee that I paid due to having 2 memberships. It’s been 4 months and I’m STILL being charged for 2 memberships and have no received a refund for anything. Nobody seems to care whatsoever and refuse to do anything they say they are going to do to help. They scam people out of their money just to make their numbers look better. Don’t waste your time...