U.S. Bank ATM - Craig and Jones — Local services in Las Vegas

I moved to this side of town almost three years ago. This US Bank branch was the closest one to me, so it is the one I visited most often for my personal and business needs. When I started coming to this branch I wasn’t pleased with the customer service. I did leave several reviews that were not positive. I have to say that I know for a fact that the reviews or looked at and they do take them seriously.

Over the past few years my interactions have been very pleasurable. The thing that I truly appreciate is that the staff call me by name before I give them my identification. Even the branch manager (Mr. Murdoch) knows who I am, and he doesn’t hesitate to say hello when he sees me.

Thank you all for turning...

I will not be going back to this location. Communication is horrible. Had an issue with my account, not my error. I was told I would be contacted numerous times regarding the issue. I was never contacted which resulted in me having to go back to the branch only to be told "there's nothing we can do, it's a different department, and they never answer." I waited 4 days for a release, with no help from the tellers. I was also told the branch manager would be notified of the issue....

I went to cash a check and was told that because the check was $500 I had to give them my occupation and social security number. Then I was told that they STARTED THIS B.S. RULE where whenever you CASH A CHECK THEY CHARGE YOU $7 to cash a check THAT IS WRITTEN ON THEOR BANK!

This is a GREAT REASON NOT TO...