Finn Sisu — Local services in Lauderdale

Excellent service! Went to there to get a pair of roller skis for my wife, and swap the nnn bindings off of my skate skis for a new set of sns (which we hadn't purchased from them). They swapped the nnn's off my skis, installed them on the roller skis, and mounted the new sns bindings on my skis free of charge! A few weeks later I decided to try my luck on the roller skis, and managed to snap the frame in a rather spectacular fall. We brought it in for repairs (expecting to pay over $120 for a new frame + labor), and they simply handed me a brand new roller ski, and said have a nice day. They swapped the binding off the broken roller ski and mounted it on the new one, and handed it back. No fuss, zero charge, because we hadn't had the roller skis long. Extremely satisfied, and will happily return for all...

Finn sisu is one of the greatest cross country ski shops in the twin cities. I come here for all my skiing needs, from clothing to the latest advancements in equipment and wax. Their customer service is impeccable, and they are extremely generous with their warranty/replacement for broken equipment broken within a year of purchase (which we all know is a common occurrence!). A few years back one of my roller skis broke, and I simply walked in with the broken ski, and they replaced it immediately no questions asked and at no cost to me. This week, my husband broke a (very expensive) pole that he purchased at the end of last season, and the same service applied, they replaced it with an identical (expensive) pole at zero cost. I...

Had the strangest experience here recently while trying to get my ski's waxed. I dropped off my skis and the staff noted that I could expect to get them back within about 5-6 days. I called about a week later and a staff member told me my skis were not done yet. When I asked when I could expect to be able to pick up my waxed ski's the staff member responded as if I asked him when the next moon landing would be. He told me he had no idea when I could pick them up and that I would receive an email at some point in the future... wow. Interesting customer service. I promptly picked up my unwaxed skis and brought them to Gear West where they were waxed and ready to go within 24 hours....