Chesapeake Systems Service, Inc. — Local services in Laurel

There was a leak in our garage that we believed was tied to a possible sprinkler leak as it followed the same line as the sprinkler piping. It was freezing temperatures with snow fall in our area when we started noticing the leak.

We called David Sade, per our condo management companies direction. David sent out a wonderful technician, Jon. Jon arrived on the weekend around 10pm and him and my bf cut open the ceiling to verify if it was in fact a pipe leak. It was determined that it was not a pipe leak, which then lead the brainstorming to take place of what is sitting on the second floor over that area. It was in fact a leak coming from the HVAC unit. Now we are pending the HVAC warranty providers to come and look at it.

We are very appreciative that Chesapeake Systems Services and Jon was able to come out on short notice to look at this serious issue. The leak has already started spreading to the upstairs hallway and the guest room, but now that we identified it was not a pipe breakage, we are able to address it with the correct warranty people now. Thank you again for your...

CSS installed the internet network, cable TV ports, and home speaker system of my house in 2015 and has since then stood by their product and has provided top-notch service in maintaining, repairing, and updating my system. Most recently, CSS repaired my internet network system after a component failed through age, wear, and use. During the course of repair, some further issues arose regarding compatibility of the new high speed/high data wi-fi extenders they installed and the speaker system. The CSS technician, Alfonso, returned after the initial repair on his own initiative to attempt to resolve the issue. Subsequently, CSS and Alfonso returned with a solution that finally resolved the issue to my full satisfaction. I am very pleased with the thoroughness of CSS and with the skill, competency, and conscientiousness of Alfonso -- the CSS technician assigned to my case -- who went the extra mile to service my home internet network and resolve the issues involved in its repair and upgrade. Top marks all around to CSS and Alfonso for excellent technical and...

Javier and David, the installers, are consummate professionals . I have no complaints about their work whatsoever. They were thorough, patient, answered all of our questions, and were gracious about a delay related to our home electrical service. They showed respect for our home. They earned five stars, but the sales experience is not smooth or easy. The sales team and/or IT team needs to work on their customer experience. Buying should be the easiest part of the process, but they are not set up for success in that area. Don’t let the rough sales experience deter you from using this company, because the installation experience...