The Home Depot — Local services in Lawnton

The location of this store does not match with Google Maps or a Garmin GPS, which was very frustrating for folks such as ourselves who are not familiar with the area where this particular Home Depot is located. Our focus for this visit was to their outdoor gardening area. This department was in shambles and a true disgrace for any business. Many damaged bags of product such as sand, gravel, mulch and manure were strewn about in the aisles preventing customers from wheeling a garden cart up & down the aisles. When we located the bin area for the polymeric sand we wanted to purchase, the space was barren. We did spot a pallet of that sand up on top of the shelving units, so off we went to find an employee who could get that pallet and bring it down to the floor. Employees in the garden department are like cops... you can never find one when you need one. We wandered all through the garden department for approximately 10 minutes with no success, so we had to interrupt the cashier from her duties to please contact someone who could help us. Another 10 minute wait until an employee showed up to assist us, but then he had to go back to the lumber department on the other end of the store to get a fork lift. That took about 15 minutes. We were actually walking towards the exit to leave and go over to Lowes when the errant employee showed up with the fork lift. Then we had to wait another 10 minutes for his assistant to show up and hold a red flag at one end of the aisle while closing a gate at the other end of the aisle. Seriously??? We were the ONLY customers in this area of the outdoor gardening department, and the forklift operator actually had us stand toward the end of the aisle while he brought down the pallet full of polymeric sand. So all in all we were delayed for approximately 40 minutes while Home Depot got their act together to load a pallet of polymeric sand into the vacant space that should have already had product in place ready for sale. The Home Depot commercials on television always emphasize their great customer service, but in reality it is events such as this that drive their customers to the big blue box store that is usually located near...

Got a flooring job done through them. Was a struggle to find someone who knew how to process the order in store. Took talking to 3 associates to finally get something set up.

We had the measuring done within a week of setting up the time. After that we got an email saying someone would reach out within 24 hours. We received zero communication for a week. We called in to the store to see what the hold up was. Only then were we told that the materials were ordered and they would call to schedule deliver soon. Another few days go by and we get a call to schedule material delivery.

The day the materials were to be delivered is where almost all of my complaints come from. I was told the window was 6 am to 8 pm, which is an ABSURD window in the first place. Then, the delivery service calls at 7:50 pm and says that they are running late and will arrive in about 40 min. I could have worked a whole day and instead I waited around for them to be late to an ALL DAY DELIVERY WINDOW. It gets even worse. I wait for an hour and a half after the confirmation call and NO ONE EVER COMES. I call the store and the manager says that this happens weekly and there isn't much he can do. The delivery people never show up that night after CONFIRMING WITH ME THEY WOULD BE DELIVERING THAT NIGHT ALREADY LATE FOR THEIR ALL DAY DELIVERY WINDOW. The next day their delivery driver arrives around 10 am and just says "oh yeah sorry about that, something happened" and didn't elaborate. The installation was okay but nothing special. They cleaned up okay but there were still bits of wood, carpet, and dust around the area they worked. The quality is good and they were done in about half a day. Overall, just get it done by someone else. This whole project reeked of corporate cutting corners and cost with the middle men so they could save a buck. Their contract is confusing, no one offers to walk through it with you, and it doesn't even seem like they want your business. My opinion, don't get a flooring project done by Home Depot, hire a small business locally who actually cares about...

Most of this review is for KENT back in the KITCHEN/APPLIANCES department only.

Kent has been helping my wife and I with our kitchen project for well over a year now. We first met him when we were looking to replace our fridge (before a kitchen remodel was even in our budget) and he was extremely helpful and detail oriented (even though we weren't ready for the fridge yet and he knew we wouldn't be a sale).

A few months later, we returned and saw Kent again. This time, we were looking for the full kitchen appliance package. He was the same as the fist time - incredibly helpful, kind, and patient. Again, we didn't purchase that day.

More months went by and we decided to redo our entire kitchen. Kent sat us down and began getting details from us about what we wanted (we were very unsure of what style about basically everything). Kent spent months of his time going back and forth with us via email to make sure the design he made was exactly what we wanted. Finally (after we delayed the process), we got a design that was perfect.

We purchased the appliances, cabinets and countertops earlier this year (pre-Covid19) but things have been delayed significantly (on our part), so our install isn't done.

Every time we go to this Home Depot (Derry Street), we make sure to stop by and see Kent. He made this entire experience as painless as he could and we would not have returned as much if it wasn't for him.

I have never met anyone at any store, Home Depot or otherwise, that is like Kent. He is one of a kind.

Honorary shout out to the lady (forgot her name) that works mostly at the paint section of this store. She is also very helpful and remembers us every time we go in there. She is responsible for the color of our living room! We couldn't decide for the life of us and this woman made it happen!

If I were rating just the store and not these two employees, I would probably give it a 3. Nothing else stands out or is special other than these two and possibly the people at the returns counter. They are nice, too. 5...