Helton's Home Furnishing — Local services in Lebanon

I have bought from Gary, Jonice , and Amy quite a lot. They have always done a great job of having a great selection, giving fair prices, and outstanding service.

As a recent example, I had made a purchase for my mother that later proved to be something that didn't meet my mother's particular situation. They were so prompt to pay attention and offer a full refund all the way out to several weeks into the purchase. I was so happy with them, I told them to just keep the refund as a store credit and I'd come in and pick up something at a later time. It's been 6 months and they have asked several times if I would come in and "not forget that we owe you money."* ... Outstanding.

*.. In fairness, I've been waiting for my brother in law to paint a room so I could get something. It's been me, totally. They...

After months of researching beds my wife and I decided to purchase a Tempur-Pedic bed with an adjustable base in a split king (amazing bed but this is about Helton's). We went from Rolla to Springfield looking for the best deal and Helton's beat everyone in price and service. Not only was delivery free they also set the beds up for us and demoed them for us. The gentlemen who set the bed up stated that the motor in the base did not sound right. He took a video and said they would get back to us. I received a phone call a couple days later from Helton's saying they had a new base they were delivering to swap out with the one that didn't sound correct. To me that is service that is lacking from business these days. A great Low pressure, super professional family...

Went to them because I wanted a better recliner. Purchased one. It quit reclining the first month I had it. Called the manufacturer found out it had a one year warranty. Called Heltons they sent out their repair man he said the reclining mechanism is defective and he would order the part. I understand it takes time to get parts in but I would have been better off to order online from some place that would at least exchange the chair. Seems the chair I purchased is the bottom of the line of furniture that they sell. Wish I had of known that. I have a recliner that won't recline, they have their money and eveytime I call I get the same old song and dance. I paid way to much for a cheap chair that may never work....